Star Realty

I have had the Luba AWD for almost 1 year. I liked it at first, but it quickly became apparent that the designers did not consider how much the wheels and turning tear up a lawn. I have tried to get help from customer service (which is not in the US and manned by people who probably never mowed, don't have a lawn and probably don't have a car). These things matter as it drives like a tank. Just like a tank, it destroys the lawns. It's in 3 point turn mode but it still turns on the spot and then moves. That's still destructive. It often does 180 degree turns on the spot. Also, I have it mow an area that is 1/4 the size it is supposed to be set up for and it still requires 3 charges to mow that area. It often freezes and I have to go to it to manually get it going again, thus mowing takes forever. It often does not properly align to recharge, requiring multiple attempts and sometimes I have to manually go out there and line it up. If the front wheels would turn left and right, it would greatly reduce it's destructive nature. I have tried to get past the overseas support, but they won't let me contact anyone else. They keep me on a chat for 30 min or more with 0 results. I'm going to see if I can still return it to the company I purchased it from and buy a different brand. This company shows NO desire to help.

Don't offer install of washing machine. On things you do offer install on, the pricing does not show up until checkout.

Poor communication. The product had defective hardware that we detected from the start. They should have caught that after doing a build test. It took months of back and forth before the problem was solved.

I ordered a variety of great products. Unfortunately, one did not hold up as expected. They were proactive and gave me suitable replacements that matched my needs.