Wimster

Ordered a Dolphin Liberty 600 on May 15 because, honestly, the price was just ace. On the website, the item was clearly marked as "Available for dispatch" (and still is as of June 16). "Winner!" I thought as I'd been looking to get one for quite some time. Quickly ordered, paid, and sat back to await delivery.

Well, I sat a while. On May 21 I enquired about when the robot would be shipped. Surely, for things "available for dispatch", that would be fast, right? Wrong! It would be a week delay. Fine, that's acceptable. On followup on May 26, I learnt low stock and high demand caused further delays. How does that align with "available for dispatch"?

After a close to 30 day wait, I asked for the order to be cancelled and payment refunded which done within the 7 day time limit.

What annoys me no end is the mismatch between "available for dispatch" and actual stock. IoT Pool: please update your website to clearly show what's actually in stock or update your definition (again, CLEARLY) as to what "available for dispatch" actually means. If not, your representation of items as "available" could be interpreted as teasers solely designed to drive traffic and purchases. Because be fair: you did have my money the moment I bought something that wasn't there

This place’s "acceptance guarantee" for passport photos is nothing but a hollow promise. Sure, they claim they’ll keep taking photos until they get it right, but what good is that if you’re on a tight schedule? I provided the photographer in Klagenfurt with the official government guidelines to make sure the photos were correct, yet they still managed to botch it. My photos were rejected, leaving me scrambling to fix the issue before my passport appointment.

Even worse, their so-called guarantee doesn’t consider the practicalities. I had a 30-minute window for my appointment ... in Vienna! —hardly enough time to hunt down one of their other locations there to try again. And given my experience at this branch, who’s to say the others would do any better?

While I eventually got a refund, it came only after enduring rude and dismissive treatment from the staff. They acted as if their incompetence was somehow my fault. I had to demand to speak to the manager before I got an apology at all and my money back—but by then, the damage was done.

If you need passport photos that meet the standard the first time, save yourself the headache. Their "guarantee" isn’t worth the stress, and their service is downright abysmal.

Although it took a while for the specific type of wood to be in stock (not their doing), it was delivered on time and even better than expected. The information flow during the whole process was very good and a few boards that were damaged during transport immediately replaced free of charge. Would use again.

Cheapest online, great quality and delivered next day. Smashing!

Their website is clear and simple: select the bike and even choose the parts you need directly from the diagrams. Point and click by numbers. Delivery is fast and well packaged. And their prices are lower than anything else I've been able to find (eBay was at least 50% more).