The worst customer service I´ve ever experienced!
I booked a flight for my girlfriend in Austria (I´m in Spain) yesterday in the morning, and 24 hours later I received an email telling me that the price of the ticket has changed and I had to pay 35 euros more in order to do the ticket (I paid the day before through some banking transference, so when I received the email it was already paid). About 40 minutes after I saw the email, I started to call them here in Spain. I was calling them at least 10 times, some calls I was waiting more than 20 minutes, and all the time was the same: "At the moment, we have no available officers to attend you, please wait...". I wrote them twice and also no answer. The flight is for saturday, so I didn't have enough time. I was looking for other flights for the same price and with a better connection, but I couldn't buy it since I didn't know anything from this company (and also the other flight was already paid)...After 7 hours trying to call them, they finally picked up the phone!!! They even knew about my reservation code, and the only answer I could get was they were in some meeting... After paying the 35 euros (of course), I got the ticket.
I will never use this company again. The prices are good, but the customer service is the worst.