Birmingham Telecom

Fantastic Service from Gary. We ordered a BYD for one of our sales guys, got a free upgrade to a Black Vehicle and secured the best price I could find. Would definitely recommend as the service was flawless from start to finish.

When it comes to staircases, these guys really do know their stuff. The quality of the work and the fitters were very good. Would recommend.

There were a couple of delays with the design team in terms of getting the actual order in place and ready for manufacturing but overall I had a top notch Oak Staircase for our commercial premises manufactured and fully fitted with glass for less than £7,000 where we were being quoted well over £20,000 for a steel staircase.

Fantastic service from Emma Jarvis who effortlessly helped me sort a property transaction.

Thanks again

my go too vape supplier.

Fantastic Service as always from Mitch and his team.

Don't buy inferior quality Neon Signs from elsewhere. Neon Daddy provide the best quality signs by a country mile and I am always happy to pay just that little bit more to ensure perfect service and a quality product.

Brian - Birmingham Telecom

fast and efficient as always. Nobody else had the product in stock so I was dubious however, it arrived the very next day. First class.

So its christmas day now and the memory I ordered (and paid next day delivery for) is nowhere to be seen).

Not good service which is unusual for ebuyer.

This company took an additional $267 from my paypal account even after I cancelled my subscription. it was nicely tucked away under "paypal subscriptions" and was not picked up until tax year end.

Nicely done. Absolutely disgusting service. I have not cancelled via paypal and written an email complaining to your support email address. I expect a full refund as I have not used this service since 2019.

Shocking Service. Had an online delivery ( Order Number: 1163373611).

The desk on the order we only received box 2 of 2. What good is a desk without the main box to go with it?

I have tried to call around 50 times, no answer, no email address, no response on social media or anything.

What on earth am I surposed to do to get the parts I paid for?

Shocking Service

Brian

I have tried un-sucessfully to resolve my issues with the iLumos range of switches for over 2 years now which I purchased from Hartington Heath.

The light switches look really nice in every room in my home and the touch feature works fine (for dimming)

However, I have experienced severe issues with noise and buzzing coming from the switches (all of them) and with constant flickering which is totally unacceptable. These issues are still there!

I have emailed their support team and attempted to call on many occasions but it's almost impossible to get through now. Emailing them is also a waste of time as they do not respond. On the one occasion I did get through I was told the switches had now been uprated and to email info@. No response to three separate emails now.

Initially they sent me out ferrite beads which did not fix the problems. then they send me out some LED converters which my electrician refused to fit because of the heat they were generating.

In some rooms there are only 9 10w LED bulbs which are rated to dim so this shouldnt be a problem.

If anyone reads this, my order number is: 38536 and I would appreciate some assistance. I don't even mind buying new products however the ones I have now are not fit for purpose.

Terrible customer service, advice and products as they just flicker causing my wife to get headaches and make a ton of noise. 2 years now I have had to put up with this!

good service as per usual. 5 star

top company. easy to deal with.

Whilst I appreciate the difficult circumstances surrounding our current retail market currys PC world have dropped me right in it!

Being forced to work from home, I reserved a PC online and picked it up from the tamworth office. The computer does not work. it just keeps crashing time and time again for no reason as soon as you boot it up.

I managed to speak to someone from the technical team who agreed a refund however I was told to speak to customer services the following day to get this approved and a collection arranged. A week later and after holding for almost 10 hours in total I have given up.

Currys.... You have taken £1400 of my money and I am left holding the baby. I am the proud owner of a computer that won't compute..... Shocking after care service irrelevant of the current circumstances surrounding our country.

I want and expect a full refund for this product. I cannot take it back to the shop as of course they are all closed and your customer service team are non existent. Where does this leave me I ask ? My call reference for this when i originally managed to speak to somebody is 3471094658.

I wonder if anyone will ever read this.......

Brian

After Reply From Currys: Really Thats it? You want em to keep trying. How about you pick the phone up and call me back? You could have easily done so instead of replying to my review a week later. Absolutely disgusting service.

I feel bad writing this review as I hate leaving negative feedback for other companies but this is completely justified as our experience so far with connectwise has to be the worst I have ever received from ANY company in over 13 years of being in business.

As a telecoms provider we were told that connectwise was a good fit for us as we needed a tool to be able to manage our support processes, our billing customers and our quotation processes. The demo went well and the sales person told us that it would do what we wanted.

The sales process is slick but the problems start AFTER signing the order. We purchased all of the modules: Connectwise Manage, Connectwise Sell and Connectwise remote software and its something I already deeply regret and we have not even been able to use the software!

Our software Implementation (which costs £3,000) was immediately sub contracted out of connectwise to a third party company called Bering Mckinley in the USA (we are based in the UK) and the consultant was less than helpful in trying to consult with me about things I had already done on my training sessions (which is all on line). What a waste of time and money.

The fact that the implimentation would be shipped out to an external firm was not explained to us and at no stage did I want this. If I am spending thousands on a product and service then I expect the company who I am buying it from to deliver it, not a third party company After this first session I had to insist that I was not happy with this.

After our first consultancy session, there were then major problems with the importing of our data. We followed the guidelines outlined on the connectwise website but there were major issues. Ultimately the data was only partially imported (with zero errors, notifications or help from the software) and there is no way to remove the data from the system as there are bugs restricting the removal without removing each record one by one. I advised support of the bugs but these concerns were ignored and I was told this was development work (but it was not).

They did resolve the issue with the data but it took 4 days for the connectwise customer service team to remove the data so we could try it again (starting from an empty system). Bear in mind, during this process there is absolutely ZERO telephone support and you are left to do this yourselves. It should be a pretty simple job but trust me, it was an absolute nightmare.

Following a discussion with our "account manager" (who you cannot ring and must use a generic email address to get through to) they agreed to bring the implementation back in house but have been told we were expected to pay for the first session. Again not happy about this but it is the least of my worries at the minute.

This where the problems really started. We were assigned a new in house installation consultant. Great.... She is a nice lady based in the UK who understood the system very well however, on explaining our requirements she did not feel satisfied that the system would work exactly how we needed it. Our billing system cannot be integrated and we have no simple way of showing our agreements inside the system without weeks of laborious manual labour. Now it seems like we have been mis-sold....

Following this call, the original salesman "george" got back in touch with us and kindly advised me that we are stuck as we have signed a contract. They cannot deliver on what we need and we cannot use the system. We don't have access to the sales software and almost 2 months into the process, we are no further forward. On signing we were promised a 90 day period where I we could cancel if we were unhappy. Now George is telling me that this is not the case. Only after you sign the contract and you become unhappy do connectwise tell you that in order for this satisfaction guarantee to stand, you need to go through the entire implementation process beforehand ! Its an absolute joke.

Naturally this got my back up so I complained. Bring in the "customer success manager" who tries to talk you round. Two days after receiving this call and we have not heard anything back which is not surprising.

I have now requested that they release us from the contract but they clearly don't want to do this. I am embarrassed that I allowed myself to be suckered into this software but thankfully, so far I have not paid them anything.

This leads to the next issue - their invoicing. These problems have existed from day one but since this time they have sent me 10 invoices for implementation that has not happened and software that we have not used. Whatever their policies, this is bad practice as we have received absolutely zero value from connectwise and any of their software as of yet.

I'm now forced to to take legal advice on a product I cannot use.

Be warned. Everything is done on a ticketing system and nothing happens quickly. Don't expect to be able to do something as basic as pick up the phone and talk to somebody if you have problems (unless you want to buy something) as this does not exist as part of their service.

I expect this system works well for some customers but I cannot even get beyond the implementation stage and I am completely broken by the entire process.

I deeply regret our decision to trust Connectwise, their salesman and their support staff as our experience has been genuinely terrible and I would highly recommend you steer clear of the software. Zero stars is not an option on trustpilot but it if it was I would be leaving a ZERO star review.

On writing this I have just received 2 more invoices! This entire process would be laughable if it was not for their service costs being life changing to some people.

Just do yourselves a favor and look elsewhere for your next CRM system. On my experience I can guarantee pain and suffering and if you do decide to go ahead remember to ask them about their non existent 90 days satisfaction policy. On this review it is completely obvious that I am not satisfied but still I am unable to cancel my agreement without going through a pointless consultation process.

******UPDATED******

Connectwise have now agreed to terminate our contract as of 2 weeks ago, however since agreed this we have not heard back from them which is hardly surprising.

Even more appalling is the fact they have asked us to pay for the implementation of the software as they are saying they cannot refund this (Almost £2,800 + VAT). We have not even had the implementation completed as the software is not fit for purpose!! (1 sub standard session from an external company).

We will be paying connectwise nothing other than the 1 hour of implementation we have received as the software is not fit for purpose. Take my comments on-board before you commit to a contract with this shambles of a company. They will likely rip you off and deliver sub standard service like they have done with us. It does not matter how many times I email them, the response is non existent. They do not care about you and you should 100% look elsewhere.

Truly the worst company we have ever had the displeasure of dealing with.

Brian
Birmingham Telecom

Ordered the part, arrived within 1 working day, fitted the part (according the error report on the washing machine) and strangely it worked first time!!

If you want be left feeling feel like a Hotpoint engineer then I would 100% recommend !

Great Support from Keith and his team as always.

After moving from Secure Hosting due to an upgrade of our ecommerce website I was skeptical about changing to Sagepay - simply because of the number of years we were with our previous partner.

Fear not! Sagepay integrates perfectly with our Bluepark ecommerce system and the back end of the portal took less than a day for all of my staff to become comfortable with.

So far the support has been faultless. They answer every question when you call and if you feel like there is a possibility one of your transactions is a fraud, just call their fraud team and they will put your mind at ease right away.

Sagepay = The right way.

Brian
The Headset Store

I don't normally do reviews but my missus seemed very happy when the pram arrived. Who would know something so simple could make someone so happy?

The only complaint I would have is that now I am forced to push my daughter around in a pram that has pink bows on it. Not very manly is it? but whats good for the goose....

Would recommend. Good company and excellent price.

Brian