Mrs Sharon Groves

Terrible customer service from Mandy. Never answers her phone, returns calls and took almost a month to even get the car booked in.
I was offered a courtesy car from the garage eventhough I was getting one from Enterprise. I rang twice to confirm this and spoke to someone else as was never able to get in touch with Mandy. I was advised to not call enterprise and just use their car. I rang enterprise to explain am they made a note on my acct.
I collected car from a very abrupt an rushed Mandy and drove off home only to receive a call from enterprise a week later to say they’ve made a huge mistake and gave me their car in error and I had to regret the garages car and meet enterprise and swop that car for one of theirs which I did.
A day later I was called my Mandy to say car was ready, I asked what time I could collect it and was advised she can’t give any time at all and she’ll just drop Car ofd and check the keys through my letterbox. She then asked me why I’d taken their courtesy car ? Which she’d given n me the week prior.. then went onto say enterprise had rejected giving me a car from them so she allowed me to have their car… completely contradicting herself. She clearly has no idea what she’s talking about. She then went onto demanding a payment card for the excess of £250 !! Which I declined as I wasn’t the ‘at fault’ driver, I had correspondence saying the guy who’s rand into me was 100% to blame and taking their full responsibility of the crash. I rand my insurance a they told me that the excess for this claim is set at £0.00. So why was this woman asking for £250 without checking first. Also if anything was to be paid surely it would be direct to the insurance company.
All other members of staff at this establishment was fine apart from her. She was absolutely disgraceful in her manner. She basically called me a liar, was extremely rude, condescending and I will never deal with this company again due to this particular member of staff who is not rate 1/100 for customer service. I’ve been shocked and truly upset with the manner she spoke to me on the 3/12/25 and I will be taking this further. I now have my car back exactly 1 month later and this has been an awful experience and I put this down to that member of staff which I think the management need to be made aware of and I hope the call she made has been recorded.

I saw an advert on Instagram and couldn’t help myself ordering one for my Daughter for her Xmas party’s. Unfortunately I never received the first one so dropped the company an email, I was rang almost immediately and the lady was wonderfully helpful and very polite and professional. She sorted out another bag promptly and very kindly asked me if I’d like a key ring to go with her bag for the inconvenience (which there wasn’t I was just worried where it was), the bag arrived last night. The bag itself is beautiful, the most perfect bag for a little girl I have ever seen, very well made, leather inside, strap very posh and a nice little token hanging on the strap. The colour and bag decor is classy and very cute just perfect! I cannot wait to see her face when I give her this most special gift and I also want to say thank you to the owner and the beautiful key ring she included. Many thanks I’ve already had two of my friends ordered from you now and when I pop the pictures of it on Facebook I’m sure you’ll be in-undated with orders. Thank you a very happy customer x

really happy with my dressing table, it looks beautiful and price was very reasonable

East to use website, quick delivery, well packed & great binbags at a great price!