$587 Spent With No Results and No Response

I had a very disappointing experience with ZipRecruiter. As a single-mom-owned small business, I invested $587 to post a job based on the expectations set during the sales process about visibility, promotion, and reaching qualified candidates.

Unfortunately, the posting delivered zero meaningful results. I did not receive viable candidates or see the value that was represented when I agreed to purchase the service. For a small business, $587 is a significant expense, and I made this investment in good faith because I needed real hiring support.

What has been most frustrating is the lack of follow-up. I have repeatedly tried to contact the sales representative I worked with to request a refund or discuss a resolution, but I have not received a response.

I understand hiring platforms cannot guarantee a hire, but I expected transparent communication, reasonable support, and accountability—especially after spending this amount with no meaningful outcome. I am still requesting that ZipRecruiter review my account and issue a refund.