Be very careful with this company. They claim to be based in Business Bay, Dubai and to be a licensed UAE visa service, but their payments are processed in India (via Razorpay) and their main WhatsApp number begins with +91 (India). They operate outside UAE regulations and are not under any UAE authority supervision.

They first told me that the required deposit was 3,000 AED (United Arab Emirates Dirhams), but when they sent the payment link, they actually charged 3,000 USD instead. After payment, they said the full amount would be refunded after submitting exit documentation. I submitted all required exit documents exactly as they requested (boarding pass, exit stamp, immigration proof), and they confirmed they received everything.

However, they only refunded USD 1,000 and are still withholding USD 2,000. They acknowledged in writing that they owe me this amount, but they stopped responding and have not completed the refund despite several follow-up emails.

I have now filed an e-crime complaint with Dubai Police regarding this matter. I am posting this review to warn others and to ensure more people do not face the same situation.

If the company eventually returns the remaining amount, I will update this review. Until now, they have not refunded USD 2,000.