Hi there,

Thank you for your update and for sharing your experience. We’re sorry that you were initially unable to call Austria and that this caused frustration. In some cases, certain destinations may be temporarily restricted due to routing or cost changes, even when credit is available.

We’re glad to hear that after an internal adjustment, you were able to make calls to Austria again without any issues. Thank you for acknowledging the technical support team. We appreciate your patience while this was resolved.

If you ever experience difficulties again, please feel free to reach out to us. We’re here to help.