Sie verkaufen chinesische Waren weiter
Sie verkaufen chinesische Waren weiter, die auf der chinesischen Website 4 Euro kosten. Nachdem ich die Bestellung innerhalb weniger Minuten bezahlt habe, schrieb ich, dass ich sie stornieren möchte. Worauf der Verkäufer abgelehnt hat.
Für die Rücksendung nach Polen mussten 20 Euro bezahlt werden, der Verkäufer weigert sich, die Rücksendekosten zu bezahlen
Antwort von Tibatoes
Thank you for your feedback. We understand your frustration and would like to address your concerns directly.
While we do work with manufacturing partners overseas like many footwear brands, TibaToes shoes are specifically designed for healthy foot development based on pediatric research.
Regarding your cancellation request, we apologize if there was any miscommunication. Our system processes orders quickly to ensure prompt shipping, which can sometimes make immediate cancellations challenging. We'll review our processes to improve this.
We're sorry to hear about your experience with return shipping costs. While our policy does typically require customers to cover initial return shipping, customer satisfaction is our priority and we may offer you to keep your items in certain cases but as a small business operating in the EU we have to make choices of where to locate our return address as we cannot have them in every country yet unfortunately.
We appreciate your feedback as it helps us improve our service for all customers.
Kind regards,
Lauren