kaweco-pen.com Bewertungen 

After reaching out to figure out an issue regarding a possible production defect and a quiet long back and forth via email with multiple attached emails, a wrong video send to me about how to clean my fountain pen, an (actually generous) offer that got retracted via email to send me to a local fountain pen shop "to get it cleaned" and an "somewhat irritated" email, I do not want to engage with this company anymore at all.

Sad to go to the competition, really. I quiet like their pens.

Here's a review you can copy and paste:

I recently had one of my Kaweco pens repaired and I have to say: the service was absolutely outstanding. From the very first contact, the team was friendly, responsive, and genuinely interested in helping. Everything was handled quickly and professionally, and the result was perfect.

I had an issue with the barrel of a pen that I purchased. I wrote to Kaweco to see if I could purchase parts for this particular pen and there was no problem. I ended up having to ask a second time as the first barrel was annihliated in the mail. The good people at Kaweco sent a replacement. Both times there was a hand written note attached. Wonderful customer service. A shout out to Christiane!

bought the wrong product and got my money back without the need to even send it back. Very friendly customer support

I am very happy with their products
Their packaging is excellent and they have quick delivery

Customer service is very friendly and was able to answer my questions