stocklear.fr Bewertungen 

PLEASE READ BEFORE BUYING - THIS IS OUR REAL EXPERIENCE

Anyone considering buying from this company should read the reviews carefully before sending them money. I wish we had taken the negative reviews more seriously.

Our company paid approximately EUR 5,200 by bank transfer. Three weeks later, they were still telling us that they had not received the money, despite our bank confirming the transfer and providing documentation regarding the payment.

Because we already had a truck waiting for the goods and did not want to lose even more money, we decided to pay for the same order a second time, this time by card.

The card payment was received immediately and the goods were released. However, the first bank transfer has still not been properly resolved or refunded. At the time of writing this review, we have effectively paid twice for the same goods.

If the company refunds the duplicate payment and resolves the situation, I will update this review accordingly.

Communication was also extremely difficult. We could not find a normal telephone number where we could speak directly to somebody. Communication was mainly through their website and responses were often very slow. When thousands of euros are involved, this is extremely frustrating.

Unfortunately, the payment problem was only the beginning.

We purchased merchandise described as new and in original packaging. After receiving and inspecting the goods, we discovered that a significant amount of the merchandise was damaged, defective or unsuitable for normal resale.

We have purchased liquidation and clearance stock before, so we understand perfectly well that liquidation stock involves risks. We do not expect everything to be perfect.

However, there is a major difference between liquidation stock that can realistically be resold and merchandise that requires hours of sorting, testing and checking just to determine what can be sold and what must be discarded.

Based on our experience, I strongly recommend that buyers do not calculate their potential profit using the advertised retail value of the lot. A theoretical retail value means very little if many of the products cannot actually be sold at that price or cannot be sold at all.

The promotional videos also did not give us a realistic impression of the overall condition of the merchandise we eventually received.

I also recommend getting your own transport quotation. The transport solution proposed to us was approximately twice the price of another transport solution that we managed to arrange ourselves.

After this experience, we would personally never purchase another lot from this company.

We are currently left with a situation where the same order was effectively paid twice, the original payment remains unresolved, and we received merchandise requiring extensive checking and sorting, including damaged or defective products among goods purchased as new.

We have bought liquidation stock before and understand this business and its risks. Our previous experiences were completely different because the merchandise was actually suitable for resale.

We have invoices, bank transfer documentation, correspondence and the merchandise received to support everything described in this review.

To the company: if you are reading this, please contact us and resolve the duplicate EUR 5,200 payment. If the duplicate payment is refunded and the situation is properly resolved, I will update this review publicly to confirm it.

Until then, this review reflects our actual experience with this transaction.

Extremely bad experience with Stocklear . I purchased 4 pallets of books (2802 books, later even adjusted to 2944 - already strange in itself). After receiving the shipment on July 23 and checking it on July 26, it turned out the ENTIRE shipment was wrong: not a single book from the Excel file was present - instead I received only German-language books that I never purchased.



Strikingly, the platform itself had already opened a dispute on July 24 - just one day after receipt and without me having reported anything. This raises serious questions about how this shipment came about and whether Stocklear itself already knew something was wrong.



On top of that, Stocklear's own system is a problem: to file a dispute, you must select a quantity per product and upload photos to show the condition. This is physically impossible for me, since I never received the actual products I ordered. In addition, the platform enforces a 7 calendar day deadline after receipt to file a dispute - a timeframe within which it is impossible to manually photograph 2944 books one by one, let alone books you don't even have. The system is set up in such a way that a legitimate complaint about a completely wrong shipment cannot even be filed in practice.



To make matters worse: customer contact is only possible through a contact form on the platform. There is no phone number and no email address available to reach anyone directly. As a result, you can never get any clarity, cannot ask a direct question, and are entirely dependent on whether and when someone decides to respond.



I have since submitted a formal complaint requesting a full refund and free collection of the pallets. Should this not be handled properly, I will be forced to consider legal action and to report this matter to the relevant consumer protection and regulatory authorities.



Consider yourself warned about this practice.

Vaste arnaque, nous avons acheter deux lots et dans les deux il manquait plus de la moitié des produits.
Le support n'en a rien à faire et se cache derrière des cgv abusives. Du coup le lot de vaut quasi rien, on perd de l'argent et c'est comme le casino c'est toujours stocklear qui gagne et jamais nous.
Chaque euro mit dans stocklear est perdu à tout jamais.

De veiling is duidelijk en overzichtelijk. De betaling van de gewonnen kavel ging soepel. Na het opvragen van een transportofferte hebben we na 6 dagen nog geen offerte ontvangen, dit kan beter en vlotter. Afwachten hoe dit wordt afgehandeld.

Bent u alvorens een veiling te kopen bij Stocklear let dan op. Stocklear is een tussenstation. De verkoper geeft de gradatie aan van hun producten. Gloednieuw met orginele verpakking hoeft dat niet zijn. Ik heb 3 veilingen gewonnen waarbij de producten niet "gloednieuw" waren. Items waren tentoongesteld en gedemonstreerd.
Ik heb ook 2 veilingen gekocht met als gradatie "functionele klantretouren". Bij de eerste veiling was min. 20 onverkoopbaar. Producten waren gebroken of functioneerden niet. De laatste veiling was nog erg teleurstellend. Betrof functionele klantretouren. Kleding van topmerken die goed in de markt liggen. Helaas was de kleding vies, beschadigd en dus onverkoopbaar. Na deze incidenten heb ik toch besloten om een review te schrijven om mensen te waarschuwen. Dus let op als je besluit om iets aan te kopen via Stocklear.

Envoi de mail ,retour de mail,toujours rien, pas de livraison ni de retour de fonds !! depuis notre dernier avis (Themes)
Attendez vous à une très longue bataille pour un dénouement positif ,si comme nous vous avez eut le malheur de leurs faire un transfert
Trustpilot est un must avant de prendre le risque, 2 étoiles pour stocklear, il y a bien une raison.....

Scam. paid for an order but they don't do anything. The system show 'no payment'. They don't communicate at all so you can't do anything. Everything very misty how to pay.The biggest problem is that you can't reach them by mail or phone or......nothing.

Je que personnel de stocklear fond du bon travail...mais je trouve leurs banque est tout simplement un desastre ...entre le moment ou nous procédons au paiement et le moment de debloquer la marchandises cela malheuresement nous fait perdre du temps commercialement

Les offres sont intéressantes, la livraison assez rapide.
Les équipes agréables.
Les seules remarques que nous pouvons faire, c'est le système de payement et les changements de votre site, le système de payement c'est une catastrophe, les virements se perdent dans les tuyaux et notre marchandise est bloquée. Impossible pour nous ou pour l'équipe de Stoclear d'avoir des informations. Nous même mandaté notre banque pour intervenir..C'est vraiment anti-commercial et inacceptable. Si vous pouvez changer ce système ce alors tout très bien.
Pour le site les changements ne sont pas super...!
A bon entendeur... a bientôt.
Lionel

Good evening.

I'm very disappointed with the pallet because it was advertised as functional, but it's not at all. The Senseo machines are missing pod filters in each one. Some parts are functional, but they're unsellable because something is always missing.

Some machines, like the vacuum cleaner, are missing chargers. Basically, the whole pallet isn't worth €1800.

I've lost money, and you expect us to give you a good rating?

Regards

Very disappointing experience with Stocklear. There was a significant gap between the products shown in the system and the items actually received. I strongly advise buyers to be extremely cautious, especially with expensive lots.

I purchased an A-Ware iPad lot at a high price expecting devices in very good or near-new condition. However, around 90% of the iPads had battery health levels of only 80–85%, which in my opinion should not be classified as A-Ware.

Additionally, I purchased another lot containing approximately 350 VR headsets. More than 50% of the items arrived with missing parts and were unusable, even though they were described in the system as fully functional.

The difference between the listing descriptions and the actual condition of the products was very large and can lead to serious financial losses. Buyers should carefully evaluate the risks before purchasing. The platform needs to significantly improve transparency, grading accuracy, and quality control.

Sehr enttäuschende Erfahrung mit Stocklear. Zwischen den im System dargestellten Produkten und der tatsächlich gelieferten Ware bestand ein erheblicher Unterschied. Besonders bei teuren Lots rate ich Käufern zu äußerster Vorsicht.

Ich habe ein A-Ware-iPad-Lot zu einem hohen Preis gekauft und Geräte in sehr gutem oder neuwertigem Zustand erwartet. Stattdessen hatten etwa 90% der iPads eine Batteriekapazität von nur 80–85%, was meiner Meinung nach nicht der A-Ware-Klassifizierung entspricht.

Zusätzlich habe ich ein weiteres Lot mit etwa 350 VR-Brillen gekauft. Bei mehr als 50% der Artikel fehlten wichtige Teile, wodurch sie unbrauchbar waren, obwohl sie im System als vollständig funktionsfähig beschrieben wurden.

Der Unterschied zwischen Produktbeschreibung und tatsächlichem Zustand war sehr groß und kann zu erheblichen finanziellen Verlusten führen. Käufer sollten die Risiken vor dem Kauf sorgfältig prüfen. Die Plattform sollte dringend die Transparenz, die Klassifizierung und die Qualitätskontrollen verbessern.

EDIT: After my review, Pierre reached out to me and looked into this dispute again, they ended up offering us a refund of €1024,19 in total, up from the initial €324. We accepted this offer, even though its still not ideal. I respect the fact they were willing to set it straight, but it's sad that it had to happen only after I wrote a public review...

We bought a grover lot of used Nintendo switches, "functional second-hand" advertised as working but maybe some slight cosmetic wear on some of them. The result: 11 OUT OF 15 DEFECTIVE.

Broken chassis, defective buttons, joycons in half with ripped ribbon cables, and more terrible defects.

In one of the boxes of the switch , there was even an invoice from a repair company to Grover, that said "diverse schaden - irreparabel". And they knowingly sold this lot as functional.

Ofcourse we made a dispute. Provided video and image evidence for all the 11 defects, and showed them the paper with the repair invoice that deemed the item unrepairable.

Their solution? A refund of €324 euro (We paid €2540!!!) And they won't take the goods back for a refund either!

Après plusieurs mois d’achats réguliers chez Stocklear, je constate une dégradation constante du service client. Cela fait des mois que je tente, sans succès, de joindre un responsable afin de faire valider des factures : aucune réponse du directeur commercial. Le seul contact possible est le support via le chat en ligne, qui se contente de répondre « on relance », avant de ne plus répondre du tout depuis maintenant plus de deux semaines.

Lors d’une récente commande, nous avons en outre reçu de nombreux produits hors service alors qu’ils étaient vendus comme d’occasion fonctionnels. De nombreux produits reçus avaient des post-it sur les cartons indiquant clairement qu’ils ne fonctionnaient pas. Un produit était également manquant, mais ils ont refusé de nous le dédommager. Face à cette situation, j’ai tenté une nouvelle fois de contacter le SAV afin de savoir comment déposer une réclamation, sans obtenir la moindre réponse.

Il est scandaleux d’avoir confié plus de 300 000 € à Stocklear et de ne recevoir ni suivi, ni considération, ni même une réponse du SAV ou d’un responsable.

C’est regrettable, car la plateforme est bien conçue et les produits sont attractifs, mais le manque total de respect envers les clients est évident.

Stay away from this company! Dont buy here! I bought a stocklot (#8692) of Watches from Grover as "Functional Items" and got the lot 50% "NOT FUNCTIONAL". They answer by chat that i have to dispute ALL the individual objects to start a claim.... But the whole issue is that the complete lot IS NON FUNCTIONAL. Now they even "deleted" the order so that it even is not possible to open a dispute. STAY AWAY FROM THIS SCAM!

I bought a stock of watches #8692 and it was “functional” listed. Got all broken watches with stickers on it (broken, not working etc). Paid a big amount of money for broken watches!!! DO NOT BUY HERE!

I Will let you know how they fix this when I get an answer (if they answer….)

Très mauvais service client : ils ne répondent pas au téléphone et, même lorsqu’on demande des informations détaillées sur un lot, il n’y a aucune réponse. Ce n’est vraiment pas une bonne plateforme d’enchères. Je ne la recommande pas.

Unfortunately, we are very dissatisfied with our cooperation with the platform Stocklear. We have been in the consumer returns market for 20 years, and no one has ever treated us like this.

1. On 04/29/2025, we won an auction for goods worth 12,000 euros. After making the payment, we waited 10 days for the pallets to be prepared for pickup.

2. Due to the long distance and high transport costs, we REPEATEDLY asked our consultant to confirm whether the goods were indeed on 16 standard Euro pallets as declared in the auction listing. Our consultant repeatedly confirmed that this was the case. Ultimately, they loaded only !!!HALF!!! of the goods, I repeat, HALF, and the worse half at that. This is because the content list included both valuable and less valuable items, where the profit from selling the valuable ones was supposed to cover the loss on the less valuable ones. The goods arrived not on pallets as the consultant had declared, but were manually stacked in the truck trailer. Because of this, I had to quickly arrange for additional workers and unload the entire shipment by hand. Ultimately, for the transport of this half of the hard-to-sell goods, valued at 5,500 euros, I paid 1,400 euros. When I reported this issue, they wrote that it wasn't their fault because they don't pack the goods themselves, but rather a company they cooperate with – even though they issue the invoice and are the official party in the matter, they are hiding behind their contractor.

The matter was resolved by them refunding me only the equivalent value of the missing items, leaving me with half of the goods on which it's impossible to make a profit, and for whose transport I paid nearly half of its value.

When I submitted a request for compensation for half of the transport and manual unloading costs, they offered me 200 euros and then stopped replying to my messages.

I have the entire conversation history saved. If anyone is interested, I can send it for review as proof.

There are great offers! But its all scam.
You try to contact them but no answer. Inpossible to have any kind of contact! Telephone Numbers dont work, they say in de voicemail that you have to chat or send an e-mail. I did couple of times but no response..
When you try to find it on the internet or Google…..nothing😬

Waste of time, on my blacklist now…🎉

Je partage ma première expérience, et probablement la dernière, avec Stocklear.
J’ai acheté un lot de MacBook non fonctionnels, dont l’état esthétique était bien détaillé dans l’annonce pour chaque appareil(écran cassé, rayures ...)

À la réception, je découvre que 15 appareils ne sont pas conformes à la description : écrans cassés ou appareils bloqués iCloud.
Après ouverture d’un litige, plus aucune réponse de leur part…
C’est incroyable, surtout qu’ils étaient très réactifs avant le paiement.
je ne comprend pas leur comportement , et l'intérêt des litiges si après il ne se passe rien .
faite attention a vote investissements ,il ne font rien si ya litige .
c'est triste mais obliger de faire appel au tribunal de commerce et informer la repression des fraudes.

J'ai fait 3 commandes avec eux. La première un peu chère mais ça allait. La deuxième juste la moitié a été reçue puisqu'une palette a été perdue soit disant pendant le transport... Jamais eu de remboursement. La troisième je gagne l'enchère et là surprise non seulement le prix est beaucoup plus élevé mais en plus il y a des commissions ajoutés mentionnés nulle part ! Je demande à annuler puisque je refuse catégoriquement de payer plus cher que ce qui était initialement prévu et là ils m'envoient une facture pour payer l'annulation...