InfoTracer Bewertungen 

Antwort von InfoTracer

12. Dez. 2024

Hello Kay,

Thank you for sharing your feedback. My apologies for the confusion. After reviewing your account thoroughly, I found that no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.

On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.

Nevertheless, we assure you that your account has been canceled. Since you haven't used the service beyond the trial, we issued a refund of $24.95. Please allow 3-5 business days for the funds to be placed back into your account. Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Antwort von InfoTracer

5. Nov. 2024

Hi Helmut,

Thank you for taking the time to leave us your feedback.
We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.

Our Terms of Service are also available at https://members.infotracer.com/terms.

I've reviewed your account and cannot see any cancellation request, which is why you were charged for your account renewal. As a courtesy, I have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!

Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Antwort von InfoTracer

29. Nov. 2022

Hello Thomas,

Thank you for taking the time to leave us your review. After reviewing your account, I can see that our Customer Care Team was able to refund you your charge on November 25, 2022. Please expect the funds to reflect in 3 to 5 business days.

Have a great day ahead, and stay safe!

Sincerely,

Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Antwort von InfoTracer

20. Sept. 2021

Hi Karsten,

We're sorry to hear about what happened. On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.

I've checked on your account and can confirm that it has been canceled and refunded. Rest assured, our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time.

Have a nice day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315