Anthony Fabian

I booked a car for 1 month. The booking was made 2 days a head of time, it was confirmed in the online when I made the booking and I was asked to pay the initial payment of 274.82aed and then the rest of the rent payment will be done when I receive the car. Then the next morning I received a message that they have cancelled my booking. The whatsap of Yango drive message me and saying that my booking was cancelled and said "If you would like assistance with arranging an alternative booking, please let us know." I replied no need just refund my advance payment. Then they replied: "Thank you for reaching out and sharing your situation. I’ve carefully reviewed your refund request. Please note that the required documents for renting a car are listed on the booking page, and it’s important that all of them are valid.

Unfortunately, because the necessary documents were invalid, we’re unable to process a refund in this case. You can always review our full Terms and Conditions " They are the ones who cancelled my booking and now they do not want to refund the advance payment? And documents they saying are invalid are my EID and driver's license what is invalid there? This is a scam do not rent here!