SS
Stephan Schmalhofer
Österreich
Bewertungen
Bewertung zu Gardenway
Bewertung zu Refurbished.nl
Delivery incomplete - is there fraud? // Update 9.7.25
I ordered my last Iphone in 2022, this time I ordered 2 (for me and my wife), including accessories. Only 1 Iphone (12) was delivered, the 13 and accessories have not yet arrived. There has been no response to my emails or enquiries about where the rest is (via the refurbished.nl service portal).
I am very disappointed - hope that the rest will still be delivered here.
It all somehow looks like ‘SCAM’, fraud
Update 9.7.25:
I may have overreacted a little.
But from my point of view - how could it have been different for me...?
Although I used both the supplier (foonie.nl) and the refurbished.chat function (please switch everything to English there), there was no response within the promised 24 hours. I got an automated reply (2 days later), but only yesterday (6 days later) a direct message from Foonie.nl.....
I also saw the consistently bad reviews on Trustpilot - out of over 5,000 reviews, over 3,500 reviews are only with 1 star and report similar problems and never having received money back.
On further research, the comments I found about this marketplace (all over the internet) got worse and worse.
I therefore openly raised the question of fraud, which fortunately turned out to be incorrect.
Yesterday, Foonie.nl contacted me directly and offered a replacement delivery (different colour but same model & features).
This also arrived today by DHL.
All good in the end. Nevertheless, you should question why there are so many bad reviews.
Fortunately, the suspicion of fraud turned out to be untrue.
29. Juni 2025
Antwort von Refurbished.nl
Thank you for your message. We understand your concern. Our customer service team is actively investigating this and is also in contact with the seller. You can also reach out directly via refurbished.chat for faster handling, have you tried that already?
According to the tracking information, all items have been marked as delivered. If that is not the case, please let us know immediately so we can escalate the issue with the delivery partner.
We kindly ask you to refrain from using terms like "scam" or "fraud" these are serious allegations that do not reflect the situation accurately. We are doing our best to resolve this properly.