Small Company, BIG PROBLEMS
Sent back glasses for an exchange… almost a month goes by. After I was told that MY ORDER WAS PROCESSED SUCCESSFULLY… I waited. Went on vacation, came home, NOTHING. I send them an email, and they tell me the order WAS NOT PROCESSED. Funny. The confirmation email suggested otherwise.
So, now I will leave for another trip with no glasses.
What if I never emailed them inquiring about my order that has just disappeared into the ether?!?
They thank me for my patience and understanding? Neither of which I have for this nonsense. How about give me my money back? Offer me something? Nope they tell this won’t happen again… AGAIN?!? Lol. You try and support the “little guys” and you get screwed. Then after you get screwed, they thank you. Just buy Persol, Oakley, etc and AVOID this nightmare.