Riley Holden

Dear Riley,

Thank you for your review.

I’m sorry to hear that you experienced issues using our service.

Unfortunately, we cannot find your account with the information you provided.

Please kindly submit your account information so we can look into this further.

We look forward to hearing from you.

Kind regards,

Shontae
Senior Patient Care Advisor

Hi Riley, thank you for sharing your feedback.

Our ISP proxies are sourced from real internet service providers and carry residential ASN assignments, so detection as datacenter or VPN traffic is not the expected behavior. Our team would be glad to investigate the specific targets and configurations you tested.

Regarding the refund: our records show 6 active subscriptions since January with over 200 GB of traffic used, which falls outside our refund eligibility policy.

We'd encourage you to reach our 24/7 support team so we can review your setup, recommend the right session type, and ensure you're getting the success rates our ISP product is built to deliver.

Hello Riley, thank you for leaving us a review. I’m sorry to hear you were disappointed not to find Coca‑Cola or hot chocolate available, though I’m glad the cookies brought you some happiness. To help us pass your feedback on properly, could you please update your review with the store name? - Zanya

Hi there,

Thank you for the kind words! We're glad to hear you're enjoying the proxies. If you ever need
assistance or have questions, our team is always happy to help.

Hi there, thank you for your review and I’m really sorry for the frustration caused here.

When part of an order is out of stock, our standard process is to hold the medication so it can be dispensed and delivered together once complete. This is to ensure prescriptions are fulfilled accurately and safely in one shipment. That said, we should always communicate this clearly and keep you updated, rather than you having to chase us.

I’m sorry that we weren’t able to give you a clearer timeframe on the restock when you followed up. We know how important regular medication is and the uncertainty is understandably frustrating.

We’ve recently made improvements to how we manage stock communications and patient updates to avoid situations like this going forward.

If you’d be open to it, please contact our support team so we can review your case directly and make sure you’re fully supported.

Thank you again for your feedback.

Appreciate that!
We’ve worked hard to keep everything automated and affordable so people don’t have to mess with proxies or complicated setups.

Glad to hear it’s helping you book more appointments!

Hello Riley,

I have taken a look into your order and I can see that unfortunately this order was not placed with the next day delivery service. The order was actually placed with Royal Mail's 24 tracked service which can take 1-3 days to deliver.

This order was placed after our Saturday cut-off time for same-day dispatch and was then dispatched on the following day, Sunday. With it being delivered earlier today, this was delivered within 2 days and therefore within the expected timeframe that is stated on our website.

I am very sorry for any inconvenience and I hope that you now have received your order.

Kind regards,

Bradley
e-Surgery Customer Service Team Lead

Dear Riley,

Thank you for your feedback.

We sincerely apologise for the delay with your order and the inconvenience this has caused you. We completely understand how frustrating this situation must be, especially when you needed your lenses urgently.

Regarding the delivery options, while our standard 24-hour service is typically very reliable, it is not guaranteed by the courier. However, we acknowledge that this may not have been clear enough at the time of purchase, and we regret any confusion caused.

We have sent you an email regarding this matter and are actively working to resolve it as quickly as possible.

Once again, please accept our sincerest apologies for any inconvenience caused.

Kind regards,
-Feel Good Contacts Team