David Vaughan

I was attracted to Spusu primarily for the coverage and reception using EE's network as an equal user. My previous supplier piggy backed on Vodaphone but as a lesser priority which meant delays and poor response. the other reason is the very low price. We are not heavy data on the move users so can go on the lowest tariff. I moved across first to ensure all is as promised - it was, reception and availability is as good as we had when on EE a while ago. Then I moved my wife across and am currently moving my daughter over.
Today I phoned to consolidate my wife's account into mine. This has to be done over the phone or email. The spusu man was extremely patient with my dithering and search for the required information. He moved her across very quickly and even managed to move her to the same lower tariff as myself. So, I am very pleased.

Produced car insurance quotes and then directed me to the chosen insurer’s website to complete the process. All very straightforward.

Ordering was easy. Measuring instructions were straightforward. Despatch and delivery was sooner than expected. It fitted very easily. So all good.

Everything went well, the quotes were excellent value. exactly as required and expected.

Louise based at the Gosport office was exceptional in keeping us informed of the somewhat laboured progress to complete our flat sale. For reasons best known to the mortgage company, they recommended to the purchasers' the solicitors to use. To say that these solicitors worked at snails pace would insult the snails. The buyers wanted completion by the end of March; unsurprisingly their solicitors failed to meet this deadline. Despite all the constant prodding to and fro, Louise was always helpful, always friendly and went above and beyond to keep us in the loop. Many thanks.

I like most things a lot. However, I don’t like being told that the prize has been drawn so go check your code. I know I haven’t won as you’d send a notification to me. So just announce it without having to search emails for a losing code. Keep it simple please.

The service was excellent, fast and efficient. But, the price offered and reluctantly accepted was low. Also the payment was made via BACS taking a few days to reach my account. Another dealer paid me within 2 hours using the faster payments system.

It’s ok, would prefer it if you didn’t have to look up your codes, just state them on e Mail and also the winning code.

Exciting prizes & great amounts raised for the charities

We are very pleased with the freezer, apart from one thing. The temperature control dial is not intuitive. Initially, it was way too cold, so we have had to buy a thermometer to be able to set the temperature at the correct level.

Dan did a thoroughly professional job. He is friendly and unobtrusive.

Works well enough but am slightly disappointed with the pressure - not strong enough.
I haven't yet used the electric shower head, just the normal gravity fed shower downstairs.

for some reason, the claims team could not see that my wife was also named on the policy. So they only agreed my portion of the claim. I called to point this out to them - TWICE !!!
the first person I spoke to managed to find my policy details and told me that he would alert the claims team.
the claims team then wrote asking for me to scan and send the front page of the policy document - I have no idea why.
on both calls, I had to endure the seemingly never ending recorded message about Thomas Cook & claim forms - then I was was put through where another almost identical recorded message was played. for each call I lost 4-5 minutes of my life. I did report it on the first call but nobody had fixed it when I called again.
All in all a very unsatisfactory experience - especially as the reason for the claim was for us to give up our annual holiday after only 5 days because my wife's mother had to be admitted to hospital where she subsequently died on 17th September.
in mitigation the two call assistants were both very courteous and apologised for the problems caused by others.

The process to buy insurance was quite straightforward and simple