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Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

1

Happening Now

1

Future Planned

0

Open Events:
STATUS
Open
CREATED
Oct 23, 10:07 AM (6¾ days ago)
AFFECTING
AWS
STARTED
Oct 23, 09:45 AM (6¾ days ago)
REFERENCE
42796 / AA42796
MASTODON
INFORMATION
  • INITIAL
    6¾ days ago by Andrew

    We've had reports of customers having problems routing to some IPs within Amazon

  • UPDATE
    6¾ days ago by Andrew

    We're altering our routing

  • UPDATE
    6¾ days ago by Andrew

    Disabling our direct link to Amazon has re-routed the traffic to our transit links, and this is looking stable. We saw intermittent problems with routes to Amazon stopping at the Amazon router, this looked like a LAG issue within Amazon as traffic was working fine from some devices whilst not from others. We'll get in touch with Amazon.

  • UPDATE
    6½ days ago by Andrew

    We have reached out to Amazon, but they seem rather busy with other things... As our routing to/from them is working via transit connection this is no longer affecting services.

  • NEXT UPDATE...

    Due 5¾ days ago (overdue)

STATUS
Open
CREATED
Oct 23, 03:49 PM (6½ days ago)
AFFECTING
IRC
STARTED
Oct 26, 10:00 AM (3¾ days ago)
REFERENCE
42797 / AA42797
MASTODON
INFORMATION
  • INITIAL
    3¾ days ago by Andrew

    [minor] We run a pool of three IRC servers, and usually have two live at any one time. One of these IRC servers is being rebooted on Sunday midday as part maintenance at the hosting provider - it's not in DNS at the moment but IRC clients will still be connected to it and may well drop and reconnect on Sunday.

  • NEXT UPDATE...

    Due 2¾ days ago (overdue)

STATUS
Open
CREATED
Feb 11, 03:50 PM (8½ months ago)
AFFECTING
DNS
STARTED
Feb 11, 03:30 PM (8½ months ago)
REFERENCE
42746 / AA42746
MASTODON
INFORMATION
  • INITIAL
    8½ months ago by Andrew

    This notification is for customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as secondary (slave).

    As part of our DNS infrastructure project we will start to initiate Zone Transfers from an additional set of IP addresses.

    You will still send your NOTIFY to secondary-dns.co.uk but you will start to see AXFR requests from an additional set of IP addresses.

    Therefore, please update your ACLs to allow the following addresses in addition to what you have at the moment:

    • 194.4.172.3
    • 194.4.172.4
    • 194.4.173.3
    • 194.4.173.4
    • 2001:8b6:1:0:194:4:172:3
    • 2001:8b6:1:0:194:4:172:4
    • 2001:8b6:2:0:194:4:173:3
    • 2001:8b6:2:0:194:4:173:4

    Please update your ACLs by March 11th.

    We will have an overlap of using the existing DNS servers and the new DNS servers. As part of our testing we will start to use the new IP addresses from February 17th

Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was 23 Oct 15:52:31

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.