FRAUDULENT - DO NOT USE
Do not use this company. They have stolen over 1000euros from us. Their scam is to price low then when you return the car they claim non existent damages and don’t refund your deposit. No one turned up to receive our returned car. We went twice to the office in Dubrovnik and no one showed. When I called they hung up on me. We finally left the car outside their office safely and took photos only to find the next day they had deducted over 1000euros for non existent damages and now refuse to contact us. We now have to pay lawyers to help us retrieve our funds and lodge a police report. DO NOT USE.
Reply from Green Motion International
Hi Peter,
Thank you for taking the time to share your feedback with us.
We understand that receiving a damage charge after a rental can be frustrating, and we appreciate the opportunity to address your concerns. At Green Motion, any reported damage is assessed carefully and charges are only applied where new damage is identified. However, we recognise that questions can arise, and our customer services team is always happy to review any case to ensure the correct procedures have been followed and that the matter has been handled fairly.
If you would like us to look into your situation further, please contact us using the form at http://www.greenmotion.com/contact-us, Including a link to your review will help our team quickly locate the details of your case and provide a thorough response.
Thank you again for bringing your concerns to our attention.
Kind regards,
Green Motion International Customer Services.