TREES ARRIVED DEAD!
We received bare root oak seedlings and they appeared dead on arrival. We contacted Arbor Day and were assured that they were dormant and to plant. We proceeded to plant 50 seedlings and after two months saw no growth or signs of life. We called again and were told that we had not given them enough time and to allow them to grow through the fall. Once we reached out again, the 6 month refund/replacement window had passed and we were informed that there was nothing that could be done to remedy the situation.
After following their instructions to wait and give them time, and having ZERO TREES SURVIVE, this is the response we received: " We are sorry to hear that some of your trees did not survive, and we understand how disappointing that can be.
Our Health Guarantee provides a one-time replacement or refund when trees do not arrive in a healthy condition or do not successfully grow within 6 months while they are being properly cared for. Unfortunately, because your trees were delivered during our Spring shipping season, they are no longer eligible to be replaced or refunded.
We appreciate your interest in planting trees, and apologize that we cannot provide a replacement."
After responding with additional information including email correspondence from previous attempts to remedy the issue, we received the same cut and paste response a second time. DO NOT WASTE YOUR TIME OR MONEY PURCHASING FROM ARBOR DAY!