Tom H

I am on my second pair of sandals, and I also have boots.... definitely will be buying again.

This is the only way I get any kind of response from Smoothspine...the customer service for this company is horrible! I have called multiple times only to wait on hold for 15-20 minutes, before the automated system says no one is available, call back later. I have sent multiple emails, no response. After my first review I received something from a Cristine telling me how to return the product and an address in Las Vegas to send it to. I returned the unopened package, (it was delivered to the address given on 4/28/2026 and received by Jen, according to UPS). After the second review, I was asked for more information, to which I responded with the requested information. No response from Smoothspine! SCAM! It has been a month since they received my return, but have not refunded my $380! They managed to "process" my order post haste, as I tried to cancel 2 hours after ordering, but was told it had been processed. But, a month after the return...zilch! The worst customer service ever!

It seems the only way to get a response from these people is to post a public complaint...the customer service sucks. I tried to cancel within hours of ordering, and was told it had already been processed. I have called the customer service phone number multiple times, only be be on hold for 15-20 minutes, before the automated system says nobody is available, call back another time. I finally got a response via email with instructions on how to return (my unopened) package, but they would have to inspect it for damages. I spent $42 at UPS for the return, and promptly emailed Cristine the details and the projected arrival date. It has been 3 weeks, no response, no refund. These people are crooks, this is a SCAM! Apparently the BBB is aware.

I put up a review a few days ago, there was an answer to the review by smoothspine saying they would contact me.... CRICKETS!!!
I tried to cancel within an hour of placing my order, was told it had already been processed...much faster than any complaint response. They got my money, now they don't give a freak.

I tried to cancel my order shortly after placing the order, I called the 229 number, and was on hold for over 15 minutes before being told no one was available and to call again later. I sent an email stating I wanted to cancel, and was told my order had already been processed. I have since received the package, but haven't even opened it. I sent another email requesting an RMA so I could send the unopened package back. It has been 2 weeks, and I have yet to receive a response. I called the 229 number again today, and was on hold for 20 minutes before being told to try again later. I just sent another email, and I am hoping for some kind of response. But, from what I have read, customer service is not a company strength.