My son had his Spark X1 for 3 months…
My son had his Spark X1 for 3 months when the throttle went out. We called and they replaced the throttle for no charge, except its been over a month and still we haven't received the new throttle. It's now 4 months to the day since we received the bike and it is unusable with fried throttle, the promise of a replacement that never came, and money out the window.
Reply from Qronge
Hi Alicia,
Thank you for bringing this to our attention.
We would like to clarify the situation regarding the throttle replacement for your son’s Spark X1. The delay was due to a temporary stock shortage of the throttle component, which impacted our ability to dispatch the replacement promptly. We understand how frustrating this has been, especially with the bike being unusable during this time.
The replacement throttle has now been shipped from our warehouse and is currently in transit to you. Once it arrives, the installation is straightforward and should restore normal functionality to the bike.
We sincerely apologize for the delay and the inconvenience caused. If you have not received tracking information or need assistance with installation after delivery, please contact our support team with your order details so we can assist you promptly.
Thank you for your patience.
— The Qronge Team