Unreliable Delivery and Poor Support from dackonline.se
Unfortunately, I cannot recommend dackonline.se based on my experience.
I ordered a complete set of winter wheels on November 9th, with a promised delivery time of a maximum of 14 working days. This deadline passed by several weeks without me receiving any clear explanation. During this period, I was given conflicting information every time I called customer service – sometimes they claimed the tires couldn’t be delivered and tried to get me to cancel the order, while other times they promised that the wheels would be shipped “this week or next week.” None of it was true.
At the same time, the exact same wheel package continued to be shown as “available” on their website, which felt both misleading and unprofessional.
The customer service by phone cannot make any decisions at all; they only act as intermediaries and constantly refer to “the other department” that responds by email. This creates a Catch-22 situation – the phone support can’t help, and the email support doesn’t reply in time.
Now they have also informed me that the product I ordered is sold out, despite it being listed as available during my entire waiting period. I have been forced to try to solve the issue myself, contact the Consumer Agency, and argue for an alternative, even though the fault lies entirely with them.
It is extremely frustrating as a customer to have to chase answers, be transferred around, and receive different information with every contact. Especially when winter tires are legally required in Sweden and you depend on receiving your delivery on time.
I recommend buying from a more reliable supplier that can actually keep their delivery times and provide consistent information to their customers.