AVOID at all costs
Was a customer for many years, until I recently had to update my phone number due to moving countries. I was surprised to have a pop-up in the app that asked me to 'submit evidence' as for why I was changing my number. Apparently, this is a new law. I replied that the reason was that I moved and my old number is no longer valid and submitted the pop-up. Shortly after, I received an email saying it is unfortunately not enough. I contacted customer support and explained that this was my work number, and that I do not have a contract with this number and my name on it. I was then told to submit a brief letter with stamp and signature from HR stating that my employer had provided me with this number. I obtained this as requested and submitted it. It was declined. I tried contacting customer service, yet the phone option in the app was NEVER available across countless occassions. I thus used the chat funciton. Acorss ONE HOUR, somebody requested I submit the same letter, again. I did. Lo and behold - I receive an email and the pop-up in the app again: the evidence I submitted was not accepted. Without ANY explanation as to why, or what else I could possibly do. In the meantime, I had submitted a complaint to them to which I just received an answer: they had not read my complaint AT ALL, instead only stated that I... yes. That I should submit a simple letter with stamp and signature from HR stating that this was indeed the number my employer had given me. I submitted it again - as per their request - to find an email stating that they cancelled my account. I. Am. Furious. I actually have real problems to solve in my life and this bank and their employees completely taking the piss is disgusting. Oh, what's more: I had been PAYING for my account all these years, only to find out that on their website, they promote a free account - for which I would have been eligible this entire time - if you have 500€ or more coming in every month. Why are existing customers forced into a paid option, and new customers are coerced by this offer? Highly recommend: STAY AWAY. Until recently I had been recommending Tomorrow, but jesus christ, their customer service is non-existent and catastrophic. Hope they go bankrupt so they stop cheating people out of their money, and worse: their TIME!