Dija Diab

United States

Reviews

Review of TUI


Rated 1 out of 5 stars

I have a fractured scapula due their…

I have a fractured scapula due their negligence, Booked a temples and canal cruise with Tui Destinations experiences in Bangkok, after visiting the grand palace with the tour guide who barely spoke English but luckily we know the history in advance by reading about it, took us to a boat like a gondola, it wasn’t secure on anything, the tour guide asked me to board, the moment I put my right foot on, the boat rocked and I lost my balance, fell forward and ended up in the hospital with fractured scapula that the physician informed me it will take 3 to 6 months to start healing, when we reached out to them for at least compensate us for ruining our vacation, for my pain and suffering and for a follow up doctor appointments, they lied and made up a whole wrong story about my fall. To be precise this Bangkok palace and temples tour booking was made at the desk of Tui destination experiences in the lobby of the Chatrium grand hotel located on 728 Petchaburi Road Ratchathewi, Pratunam, Bangkok, 10400, Thailand.

January 4, 2026
Unprompted review