Marco Mariska

Every time I go to Duisburg ATU in Asterlange Straße we get bad service. First time we bought tires they said wheel balancing and to fit the tires is included in the price we paid half of it so it can be ordered .then when my wife went to fit the winter tires she had to pay more because the fitment and wheelbalancing is not included it was an old gentleman with glasses that assisted us in the middle of our transaction he had to leave and someone else had to finish assist us .

When I changed my wheels from winter to summer tires the wheel nuts was so tight that when I tried to loosen the bolts from the wheels it damaged the wheelnuts and I tried to untightened it with a kraftstange it was tightened so hard it damaged the wheelnuts, I work as a Mekatronika at Mercedes and it was too tight.

We went there today to purchase winter tires we show the gentleman the tires we found online and had no stock only in two weeks times as he has to order it.

Then he suggested I take a cheaper make which he will have during the week or an expensive make which he does have in stock.

So I told him I came here for a specific brand I will wait , I gave him the size of the tires he had my details on the system as I was there before and I told him the tires I needed and I showed him My Fahrzeugschein to show him the size of the tires again and I said I want a certain brand of tires.

So I ordered the tires and Then he told me to pay half and we were standing there and Bonnie before us .
When we had to pay there was a long queue of people that were there after us waiting to pay and the gentleman assisted them first made us wait and helped the people that were there after us.

Then I paid and was very angry because he took my order and we go to the cashier make us wait help someone that came after us and then again assisted us.

When I got into the car we looked at the receipt and we saw he ordered the wrong tires for us after telling him 3 times what the size was and having my information on the system. So i went back and advised him of the mistake he made and he made me wait again to serve 2 clients before me . As we stood by the computer he said to me the only tires he could give of the brand I wanted was 80€ which was not in my budget and just looked at me as there was a long queue behind me and not helping me to buy something else in my budget.

Because of his rudeness I just cancelled the order this was not the same gentleman as the first time that assisted us I think it was a Turkish gentleman.

While I was standing and waiting the old gentleman was rude to another client that couldn’t understand him properly.

I am very disappointed and unhappy about the customer service at this branch

This product has helped me so much I feel like a new person I would really recommend it