Terrible customer service and…
Terrible customer service and aftercare. Would never use again.
May 4, 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi Lauren,
We're really sorry to hear about your experience. This is not the level of service or aftercare we aim to provide.
We’d really like the opportunity to look into this for you. Please contact our customer support team on 01 816 1620 (IE), where our team will be happy to support.
Thank you for taking the time to share your feedback – it’s incredibly important in helping us improve.
Kind regards,
VELUX GBI Customer Service Team