They have not honoured previous subscriptions so why will they honour future ones!!
Avoid this company!!
They have not honoured previous subscriptions so why will they honour future ones!!
They are extremely anti-consumer and will try everything to get you to pay more.
They cancelled our lifetime licenses. That's not how lifetime licenses work.
They claim to only have bought "assets", but cleary have kept the subscription costumers.
They also make contradicting claims to wiggle out of any responsibility. First they say the change is now because they just found out about the lifetime licenses. Then they claimed to have "graciously" allowed us for two more years. You can't have it both ways.
And to top it off, there is some marketing rep replying to all these reviews, saying dumb stuff to try to fix it.
The ONLY fix you can do, is to honor the lifetime licenses that were already sold or refund them.
Reply from VPN Secure
Thanks for laying it all out — we hear the anger, and we fully understand why trust is gone for some.
We’re not here to sugarcoat it: this was a tough call we had to own. We didn’t sell the LTDs, didn’t get the money, but still kept them active for two extra years while rebuilding everything from the ground up.
That’s not “gracious” — just what we thought was fair given the mess we inherited. You disagree, and that’s fair too.
No excuses. Just a team still showing up, day after day, owning the fallout.