Very disappointing customer service.
Very disappointing customer service.
I placed an order on 22 February for almost €350. Since 26 February, the parcels have been stuck at the DPD delivery center with no movement and no delivery attempt.
I contacted customer service and, instead of taking responsibility and resolving the issue with their carrier, they told me to contact DPD myself. As a customer, I have no contractual relationship with DPD — my contract is with the seller.
To this day, I still have no concrete solution from them. No proactive action, no clear timeline, no resolution — just shifting responsibility onto the customer.
For a €350 order, this level of after-sales support is unacceptable. I would strongly recommend reconsidering before ordering if reliable customer service matters to you.
Funny also how they care to reply on Trustpilot but not on the actual problem to try to solve it!
Reply from OK Living
It’s really unfortunate that your order has been stuck at the delivery center and that you haven’t received a clear solution yet. We understand how frustrating this situation is and take your feedback about the customer service very seriously. Many greetings, Jonas