Super easy and efficient
Super easy and efficient, friendly service from Sam - thank you!
September 4, 2026
Unprompted review
RH
Rachel Healy
Australia
Reviews
Review of Redspot Car Rentals
Review of Optus
Tried Optus 5G internet
Tried Optus 5G internet, thinking if it was unreliable they would honour the 5G satisfaction guarantee. How silly of me. Unreliable internet, severe business disruption, I’m onto my third chat thread to try to get the service cancelled and modem fees waived. 7 hours and three chat threads later, haven’t managed to cancel or get Optus to honour the guarantee. Do not try 5G internet. If it doesn’t work out, you’ll be out of pocket and out of luck.
March 30, 2025
Unprompted review
Reply from Optus
We're sorry to hear about your experience, Rachel.
Have you had a chance to review our Network Status page for any interruptions in your area disrupting your 5G service? You can view this here → www.optus.com.au/networkstatus.
We would also recommend taking a look at the troubleshooting steps available here → https://help.optus.com.au/46FELsN.
If you’re still experiencing an issue with your 5G Home Internet, you can reach out to our 5G Home Internet Experts on → 1300 101 693.
They are available Monday to Friday, 9am to 6pm, and Saturday, 9am to 5pm AEST, and will be able to assist further.
- Dillon