Julie Ditrich

I ordered a dress from Chyrbaby on 17/05/26. It was shipped on 09/06/26. I received it on 16/06/26.

The dress is a light-blue-chiffon-v-neck-floral-fitted-waist-maxi-dress.

When I removed it from the package and unfolded it, the dress only vaguely resembled the website photo (which I believe, in hindsight, is AI-enhanced).

The fabric was poor quality and the dress was wrinkled and flimsy. It didn't have the gentle folds and drape, the detail in the bottom half were missing, there was no puffiness of the sleeves, and the flower was half the size of your website photo.

I wrote an email requesting a refund on 18/06/26. I followed the instructions on the Refund page of the website. I have not received a response.

I am now trying another mechanism to get a response.

I wish I could upload photos onto Trustpilot to help others make an assessment on whether they want to order from this company or not.

I usually order one item from a new clothing brand (or one I haven't ordered from before) to see if the reality matches the product being advertised. In this case it did not and I will not be ordering again. I did check Trustpilot at the time of the order but there weren't many reviews. The situation has changed in the last month and it appears I am not the only person who is dissatisfied by the poor level of quality that does not meet the promise.

I had to reschedule a stay that was a Xmas present for my mum and dad, because the latter got extremely ill and needed to be hospitalised for 10 days. It was a difficult proposition to take care of but Nikita M & Carlos E pulled it off. As a result, the original booking for a major hotel escape was converted to a 'Buy Now Book Later' package and we gained another four months to reschedule. My parents are thrilled at the outcome.

I have always had great customer service from the Luxury Escapes team and this interaction was elevated to a new level during a difficult time. Thank you SO MUCH, Carlos and Nikita, for your support.

I have placed two orders with this company and both were either wrong or incomplete. The first order I placed had a colour switched, which I did not ask for nor did they advise me. I didn't challenge it. The second order there was an item missing. This is the email I sent on 27 December 2024.

"Hello She’s Birdie Customer Service Team

"I ordered five She’s Birdie alarms on 30 November 2024 on Order # XXXXX.

"I received a parcel today – 27 December 2024.

"I only received four of the items (see photos) plus the free gift. The charcoal one was missing.

"Please also note that I have ordered twice from you and both orders have been incorrect. The first one had one of the colours swapped out. I didn’t query it because the order came in late – about five weeks from the order date – and I needed to gift the alarms as soon as possible.

"But this is the second order with a major problem.
Even though I think your product is a good one, I can’t risk ordering with you again because 2/2 orders have been incorrect.

"In the meantime, please send me the charcoal alarm to fulfil the entire order.

"Thank you."

As of today (23 February 2025), I have not received an email response or the item I ordered.

I will not be ordering with this company again. The service is appalling.

I love booking holiday accommodation through Luxury Escapes and have always had a brilliant experience on all my stays. I also want to commend the staff too for their excellent customer service. In particular, this morning when BILL H assisted me with a complex booking problem. Bill provided fantastic service and I was grateful to have such a helpful, friendly and informed person on the other end of the phone. Well done, Bill, and Luxury Escapes!