Agustina Cali

Dear Agustina,

We are sorry to hear that you remain dissatisfied with your experience, and we understand your frustration regarding the delay of your order.

However, we would like to clarify that your order remains active and is currently being expedited by our team. Repeating allegations that the company is operating multiple accounts to avoid complaints does not reflect our actual business practices.

We fully respect every customer's right to share their experience and opinions publicly. At the same time, we respectfully note that repeatedly posting accusations and encouraging others to draw conclusions before the order process is completed does not help resolve the situation.

Regarding the shipping timeframe, the delivery estimate applies after the order has been dispatched. We understand that the processing time has been longer than you expected, and we sincerely apologize for the inconvenience this has caused. Nevertheless, your order has not been canceled, ignored, or abandoned, and our team continues to follow up on it.

We understand that you are disappointed and have lost confidence in the process. Despite this, we remain committed to assisting you and moving your order toward shipment as quickly as possible.

We appreciate your patience and hope to provide a positive resolution for your order.

Best regards.

Dear Agustina,

We are sorry to hear about your frustration and understand how disappointing this experience must be, especially after selecting an expedited shipping option.

After reviewing your case, we would like to clarify that your order remains active in our system and is currently being processed with priority handling. The “5-day shipping” option refers to the transit time once the order has been dispatched, and does not include the internal processing and preparation period required before shipment.

We also want to address your concern regarding communication. We do not have any intention to block customers who are seeking assistance. Our customer service channels remain open to all buyers for order-related support. If you experienced difficulty reaching us on a specific platform, we sincerely regret the inconvenience and encourage you to continue contacting us through our official support email so we can assist you properly.

We understand your disappointment regarding the delay and the lack of updates. Please be assured that your order has not been cancelled or ignored and is still being processed for shipment.

We appreciate your patience and are continuing to work to complete your order as soon as possible.

Best regards.