Received damaged product, horrible customer support
I was unfortunate enough to order blender from Bosch during Black Friday, order 1115183485 worth 149 EUR. Blender was delivered. Though blender engine had a dent on it(!!!) and there were visible scratches on plastic parts of the blender, like it was already used by someone. That is simply unacceptable to send such a product as NEW!!!
So I contacted customer support and sent blender for warranty - this is what I discussed with manager on the phone. I ended up getting my money back, found it out by accident checking my bank statement. No follow up questions or clarifications were made from Bosch...like "okay, there's an issue with this blender, what can we do to make it right for the customer who was counting on this product?". I sent blender for warranty, not to return it!!!
Naturally I contacted Bosch again trying to find a solution. Manager told me that this blender is not produced at the moment. Okay, I understand. Eventhough it is a shame since they seem to have all 1200w blenders with no extended set of accessories now (such as choppers). Anyhow, the least you would expect in this situation is a discount on another product to buy, or ideally tell when product you initially ordered will be available so you can still get what you wanted all along. So...I spent my efforts looking for blender during Black Friday. Now I have neither blender I wanted, nor a possibility to get another product at a better price.
Bosch - overall don't recommend!