Cheyenne Green

Hi there - At Rakuten we are very proud of the generous incentives we offer to people who refer new members. These referral incentives are awarded for new members who have never signed up before and who do their own shopping through Rakuten. Our automated systems try to prevent us from paying referral bonuses which do not meet this criteria. If you think our systems have made an error and would like our customer service team to take a second look, please email us the details to socialhelp@rakuten.com.

Thank you for the review. We are sorry to hear that your experience with Klarna is not measuring up to the standard we have set for ourselves. We want to ensure that you feel you are being heard and that you receive the support you deserve. Unfortunately without more details we cannot provide accurate, nor adequate instructions on how best to address the issues that you may be facing. You are welcome to take a look at https://www.klarna.com/us/customer-service/ to find a general list of common issues, as well as how best to address them. You may also log in here, or reach out directly via the App to chat with our team for further support.

Dear Cheyenne,

Thank you for your review.

We kindly ask you to contact the US Customer Care team via email: eccousa@ecco.com and our team will offer the best solution for you.

Best regards,
Martha // ECCO Customer Care.

I'm really sorry to hear about your experience—that’s definitely not the level of service we aim to provide. We want to make this right for you.

Please email us directly at cs@projectcloudshoes.com with your order number and a photo of the issue, and we’ll prioritize getting this resolved. We truly appreciate your patience and the chance to make things right.

Warm regards,
Project Cloud Customer Service