Kevin Gieger

I have been a customer for years and find their products to be high quality. My only issue is that they aren’t really earth friendly with their packaging. Two small bottles cone in a box approximately 6”x6”x 4”.

The materials are great! easy to understand and helpful. It took a little longer than I thought to receive the items, but I think that is just the delivery system of today. happy. and a satisfied customer.
Mary

I am very happy with the actual book itself. It turned out very well and looks fabulous. My area of unhappiness is in the marketing. The marketing representative, Jose, is very slow to return emails, if he does at all. I gave up trying to get him to return my calls. I have had to request updates on things like the website and audiobook several times, and most of the time, I have to ask several times before I get an answer. They have taken three months to get the website live and are now trying to give me only nine months of hosting instead of the twelve I paid for. I had to fight to get the two extra pages added, even though I paid for them. They allegedly sent a press release to a bunch of media outlets, but with the lack of response from Jose, I have no confidence that if a media outlet contacted them, anyone would even see it or respond. I have made several requests to several people for a supervisor or manager to contact me, but these requests have been met with silence. It appears that once they have your money and give you a product, they no longer care about customer service. The first and last book that Westbow will publish for me.