shima sabum

The quality of product has become very poor. The description is inaccurate and when you need to make a return it cost you another postage.
I have made 3 orders online and each one has had faulty product and has taken several emails to get free return, a £5 voucher for a faulty product that cost £70 and £19.99 in postage and this time clothes that was said in description for a 16year old but didn’t fit my 11 year old.
This is the last time I am ordering from house of Fraser or the Mike Ashley brands. It’s not worth the hassle!

I bought my Haier - HW-100-B14876N
In January 2022 from Costco within a year of having it it now gives off this really loud noise. We bought it for it supposed low noise volume however now it’s like having a helicopter in my kitchen every time it’s on spin!
They came to inspect the machine today and told me that the motor and the drum needed to be changed. However I don’t understand why they can’t give me a new machine when this one has already shown poor quality after less than 12 months. It is very upsetting to have a big household and no reliable machine!
I wouldn’t at this point ever but a machine from Haier!