Sahid

I made many trips to the Feu Vert shop to get a reverse camera and sensors put on my car. They took an 50 euros deposit on first visit and made an appointment for time the ‘expert’, Boris would be on site.
After finally getting to place the order, incompatible items after items were delivered and installed - did not work. They realize and finally cancel the project. They took my bank account number to reimburse me the 1000 euros I had charged to my credit card for the job.
Many trips (1.5 hours each way), waiting for 4 hours each time and now still awaiting my reimbursement for over months,
this has been the worst expert I have had with any enterprise on my life and I would say, you are likely to experience your biggest nightmare ever in your life at Feu vert.
I will keep coming back with updates.


Updating - the worst experience ever continues:::

Bonjour Monsieur​​​ SESAY,

Votre demande (427881) a été mise à jour. Pour ajouter des commentaires supplémentaires, répondez à cet e-mail.

Sahid SESAY
11 mai 2023, 13:01 UTC+2

They tell me stories at the store - that you guys at HQ are responsible for reimbursement and you guys at HQ tell me the local store is responsible.
I went there more than 2 weeks ago and Arnaud, the directeur was on holidays - still on holidays.
In an efficient enterprise, there are other people who step in to perform.

I need to get my money back now.
You guys should reimburse me and sort it out among yourselves

Axelle (Feu Vert)
11 mai 2023, 12:56 UTC+2

Hello Mr SESAY,

We have taken note of your feedback.

After discussion with the manager of the Feu Vert Toulouse Fenouillet car centre, he informed us that he is currently on holiday.

He has also told us that your file will be treated as a priority as soon as he returns.

We apologise for the additional processing time involved in your case and will get back to you as soon as possible.

We remain at your disposal for any other request.

Yours sincerely

Axelle du Service Clients Feu Vert