Rick

Gate One should not sell this companies SCAM insurance. Had my chiropractor who is a physician in North Dakota send them two letters regarding my terrible back and hip pain, could hardly walk or sit, and still denied my claim. I have had this insurance on multiple trips, but never needed it. They could at least give me back my money I paid for the worthless policy.

SCAM ARTISTS! I can't believe this company is still in business! Booked a trip and gave $5686.32 deposit. A week later our daughter passed away unexpectedly so we had to cancel. They refuse to give any of our deposit back. THEY PREY ON PEOPLES MISFORTUNES.

WHAT A SCAM! I would have given them negative 150 stars if possible. Gate One has sold me this terrible companies insurance policy quite a few times, but we never had to use it. Now when we were suppose to go to Europe, I got terrible back and hip pain. I could never had made the plane ride or bus trip cuz I couldn't sit very long. My doctor sent a letter and filled out forms for them and they still denied my claim.

We took out Arch Travel Insurance through Gate One. A week or so before departure I got back and hip problems. I could hardly walk, couldn't sit or lay very long. I started treating with a chiropractor who is a physician in North Dakota. We cancelled our trip to Europe and I filed a claim. Arch said they needed a physician letter. I sent them one from my chiropractor. Then they said they needed a form filled out from the chiropractor. I sent them that. Then they denied my claim saying my chiropractor was not a medical doctor. WHAT A SCAM! I am filing suit with our Insurance Commissioner and Consumer Fraud.

This Company Should be shut down. STAY AWAY! On November 11th, 2022 we booked a trip with them and gave a down payment of $5686.32. On November 18th, 2022 our daughter passed away unexpectedly. She has 3 young children at home. Her husband works out of town 2-3 weeks at a time so we have to be here to take care of the children. I called Exoticca on November 20th, 2022 and told them what happened and they said we could cancel no problem. To this day they have never refunded us a nickel. Doesn't that sound like a bunch of crooks to you? Have been dealing with this for over a year now.

Still no refund, they kept all our deposit, 5686.32 when our daughter passed away unexpectedly a week after booking a trip with them. HOW LOW CAN YOU GET! I checked with my credit card company and they said that is a lie, as you say there is a charge back to my account. We have not received a penny back yet.

They should not be profiting from deaths in the family. Our daughter passed away a week after I made a down payment of $5686.32 on a trip and they refuse to give any of the money back.

STILL NO REFUND! This company preys on peoples misfortunes, heartaches, and even death.This is the most dishonorable company I ever dealt with. STAY AWAY FROM THEM. On November 11th 2022 we booked a trip to Peru and they charged me $5686.32 deposit which was 60% of the trip. On November 18th 2022 our daughter passed away with young children at home so we could no longer leave as our son works away from home 2 weeks at a time so we have to be here to take care of the kids. I called Exoticca on November 20th 2022 and explained what had happened and they said I could cancel no problem, but did not tell me they were keeping all my deposit. To this day they have not given me any reimbursement. I will be writing this review daily as I don't want this to happen to anyone else.