Zero stars would be more appropriate.
Zero stars would be more appropriate.
My order took three weeks to arrive. When it finally did, I decided the items weren’t what I had envisioned and wanted to return them for a full refund.
I followed the company’s returns policy by emailing them. They replied asking why I wanted to return the items, and I explained that it was simply a matter of personal preference. They then requested photos of the items, which I provided, despite there being no issues with them.
After sending the photos, I was told they couldn’t open the attachments and asked to send them again. That is an issue with their systems, not mine. Despite complying with every request, they still have not provided a returns label, making it unnecessarily difficult to return the items and obtain a refund.
I’ve since asserted my consumer rights and started a chargeback process with my payment provider because the company has failed to facilitate the return.
Having now read other customers’ reviews, I have no interest in accepting their reported offers of partial refunds. I simply want to return the items and receive the full refund I am entitled to under their returns process.