Fay Smith

Hi Fay,

We’re very sorry that you were told a refund had been issued but have still not received it 20 days later.

We understand why this has caused further frustration and damaged your trust in us.

Refunds can sometimes take several business days to appear, depending on the payment provider, but this delay is longer than expected and needs to be investigated.

Please contact our support team with your order number, the email address used for the purchase, and the date the refund was confirmed so the payment can be traced and escalated urgently.

We also sincerely apologize that your follow-up messages have gone unanswered.

Best regards,
Nothora Team

Hi Fay,

We’re really sorry to hear about your experience, and we completely understand why you’re upset.

You should never feel ignored after contacting us, and we’re sorry that you have not received a response yet.

We also understand your concern about being charged for 3 wands when you intended to order 1, and we’d like to look into this properly for you.

Sometimes additional items can be added during checkout through bundle or post-purchase offers, but we never want a customer to feel that they were charged for something they did not intend to buy.

Please contact our support team with your order number and the email address used at checkout, so we can review exactly what happened with your order and help with the next steps.

We’re also sorry to hear that you didn’t notice the results you were hoping for.

Our wand is designed to support hydration and smoother-looking skin, but we understand that results can vary from person to person.

Kind regards,
Nothora Team

Dear Fay,

We would like to express our deepest regret for the delay in shipping your replacement mattress. The delay has been caused by factors not under our control; however, we take full responsibility for the delay. This incident has been noted and the necessary measures have been taken to ensure such incidents are not repeated.

We value your feedback, please accept our apologies.

Can I please get your complete name, order number, and email address so that I can investigate this issue for you?

Yours sincerely,
The Emma UK Team

Hello Fay, thanks for your feedback.
I'm sorry to hear that you aren't happy with your Fast Out Stain Remover, that's very disappointing.
Don't forget about our 'no quibble' 100 day money back guarantee, which we stand by fully.
Our UK based customer service team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 8am and 8pm, seven days a week.
We look forward to hearing from you.

We apologise for the delay in responding to your message. Due to the recent favourable weather conditions, we have experienced a high volume of inquiries which has resulted in a slower turnaround time. However, we are working diligently to respond to all messages as soon as possible, and we will be in touch with you shortly. Thank you for your patience and understanding. -Primrose Team

Hi Fay​,

Thanks for the great feedback, we hope to see you shopping with us again soon.

Team Homebase