Pergola Sundream 2 3x4 plus screens.
The Product quality is good. The installation instructions are helpful, although sometimes they lack detail and seem obsolete or at least not up to date. The motor alignment during installations needs more details. The remote control is thereble. It has to be with tactile buttons, but not touchable, because the user can't take it without touching something unintentionally. Also, you can't put it in your pocket because of the touch buttons. The ceiling flaps opening/closing do not operate consistently - sometimes they run on portions but sometimes continuously, and cannot be stopped until reaching the end position. A second holding console for the remote control will be helpful - one for outside the pergola post and one for inside the home, or a second remote control.
Reply from Pergolux Norge
Thank you so much for your detailed and honest feedback! 🌟 We're glad to hear that the product quality is good and that the installation instructions were helpful. 😊
We truly appreciate your valuable suggestions about improving the motor alignment details, updating the installation instructions, and making the remote control more user-friendly with tactile buttons. Your point about the ceiling flaps' inconsistent operation is especially important, we'll make sure this is passed on to our team for review. 🙏
Thank you for taking the time to help us improve.