Netherlands
Review of SquareTrade
Reply from SquareTrade
Dear Caio,
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Review of GLS Netherlands
I received the paper that I was not at home but I was at home, nobody ring or knocked the door. I could see the white vaneaving the street.
Review of license4all.com
The support works very well! They provide a document with steps to enable the office license
Review of ROMASS
I had an issue with my external roller shutters and since that I'm living in the house less than 1 month and I don't have the tools to fix I was looking for a company on google and I found Romaas.nl.
Nice website, I already received the price for the fix, the people call me to make an appointment it was nice.
I asked to the call service to send a picture from my window and they told me.
"No, I already have all the information necessary".
Today I received the technicians early in the morning , They just saw the window and they told me.
This cover is your job to remove (the house have a cover that does not expose the roller blind motors, and I was not aware that they do not touch on this), we don't do that remove this kind of cover so we cannot work with this.
I told that I was not informed by the company that I should remove the cover or any other thing related . The visit does not took more than 5min.
t. After 1 hour I received an invoice with more than 2x times the price that I've received in the appointment confirmation, charging for 2x "Uurtarief ".
we could have avoided this problem with just one photo that I asked to send the company before making an appointment.
Now they are charging more than 150 euros for a 5min visit and it was interesting to see on the website.
"No Cure , no pay!" . Really bad experience.
Reply from ROMASS
Beste Caio,
Jammer om te horen dat u niet geheel tevreden bent over onze dienstverlening. Ik heb begrepen van mijn collega van de klachtenafdeling dat er telefonisch contact is geweest over de situatie. Tijdens dit gesprek is het duidelijk geworden dat het gaat om een miscommunicatie. Daarom hebben wij het gehele factuurbedrag gecrediteerd en worden er geen kosten in rekening gebracht.
Ik ben blij om te horen dat de situatie is opgelost.
Met vriendelijke groet,
Merel
Review of MediaMarkt NL
I bought a wash machine with service included but since I'm using chrome translator (from dutch to English) something went wrong in the checkout and I only realized that I bought the washmachine without service. To fix this issue it was a nightmare, it's not possible to buy the service as standalone, it's difficult to cancel the order and the customer service you need to wait for more the 20min to speak with someone that cannot help you... You need to call the logistic company and pay 0.45 cents a minute tonsil e your problem and also visit the store to solve the problem.
Definitely I will prefer the physical stores than online store.
Please improve you customer service or at least provide more flexibility to the customers or to customer.service to support in the problems.