Amirali Rezazadeh

The Intrum website made a mistake and charged me for a bill two times. They accepted this mistake however they do not take any action to refund it. I am looking for a lower or a company that legally claim this, because they seem not responding and trustworthy!

At the beginning of December 2022, I called the Yousee company to cancel my TV subscription. I have specifically asked your colleague about the terms and conditions of cancellation. He told me that if I canceled the subscription, it would be canceled automatically within one day, and I only needed to pay for the time I used the service and not more. Since I had already paid the subscription fee for December, He told me that the money for the rest of December would be refunded to me. The service was stopped within one day from my call, and I returned the TV-boks after two days. However, I didn’t receive the refund for the subscription fee in December.

In January, I received another bill for a TV subscription for January. I called Yousee, and after 1 hour of waiting, your colleague told me there was a mistake and that Yousee would revise the bill and resend that to me. Thus I didn't pay that bill. However, I didn’t receive any revision.

In February, my mobile subscription was stopped due to an unpaid bill. Again I called Yousee, and after more than 1 hour of waiting, your colleague responded to me that I needed to pay for the TV subscription two months after cancellation. Also, she declared that I confirmed the cancelation of the TV service through an email which was not a fact at all.

My complaints:
1- If a service terminates, why Yousee keep charging the clients?
2- If there is a notice period and I need to pay the subscription fee for two months after the cancellation date, I am supposed to use the service in this period. It means you should not stop the service and recall the TV-Boks while charging the customer for a service!
3- Why, in December and January, on the first and second calls you didn't tell me this fact? Why are your responses and information different from time to time? In December and January, you told me the opposite of what you told me in February.

It was the second time that a similar mistake had occurred, and I needed to call and wait a lot on the phone to receive contradictory answers.

The company does not respect the clients at all. They do not take any responsibility for their mistakes and they repeat their mistakes again and again. The worst thing is that direct and indirect cost of all these mistakes are charged for the customer.

It is the second time that I canceled a service and they still charge me after two month from cancelation. Each time it takes me more than an hour to call the company and talk to three different department. However the problem is still there.

The Yousee company does not care at all in relation with the customers.

The coaches were so friendly and they made really nice events for us.

the places are really nice with good price and great support from the company.