Ikem

MY ONE STAR RATING IS FOR DOCTOR Suphi lihan YILMAZ —NOT DCT!! DCT IS AN AMAZING DENTIST OFFICE!!!!!


I have been coming to DCT since 2020, this is my fourth visit. Not because of any issues, but because I love this dentist office and I will only allow DCT to work on my mouth. BUT for the first time I experienced the most unprofessional and aggressive dentist I’ve ever met, named Dt. Suphi lihan YILMAZ. To explain what happened: I flew 5000 miles all the way to turkey to get my teeth replaced and to get a wisdom tooth pulled. Please note, my original design at DCT was beautiful but overtime the color had changed so I flew in to get a new & brighter smile— same design. I had severe pain after my first appointment of removing my crowns, lots of sensitivity—I called from
the hotel and the patient coordinator asked me to come back, so they can take a look. Unfortunately my original doctor was not available, because she was working on another client —so they had me see another doctor named Dt. Suphi lihan YILMAZ. When i arrived his dental assistance sat me down and prepped me, I was in his office for 5 minutes he did not say a word to me, which is odd— everyone that works in this office is so bubbly and friendly. He came over to the chair, put on gloves didnt speak and forced my mouth open and immediately started yanking my temporary teeth out of my mouth very aggressively. I SCREAMED out of pain and asked him to “please sir be gentle im in alot of pain, did they tell you?” Very loudly he said “DO NOT BLOCK MY HANDS, DONT TOUCH MY HANDS” (in perfect english might I add) and i said ok but youre causing me more pain. He then forced my mouth open AGAIN, and pushed my temporary teeth back into mouth so hard that my gums started bleeding. He took his gloves off, threw his hands in the air and said “FINE! I WILL NO LONGER WORK ON YOUR TEETH!” And stormed out the room. I was too stunned to speak🫢, I said sir why are you being so rude and unprofessional? What is going on? My original dentist heard the commotion, and immediately came into assist and resolve my pain. After 15 minutes with my original doctor i came out the room and Dt. Suphi lihan YILMAZ was sitting on the couch with his legs crossed and a grin on his face. In that moment, I knew that this was regular behavior for him. I had two witnesses in that room that watched him that entire interaction and no one condemned him for it. That lets me know he gets away with behaving like this often. I asked to speak to a manager so I can file a complaint and the manager seemed too soft spoken & scared to scold Dt. Suphi lihan YILMAZ. I encourage anyone coming to DCT whether your local or international —- REFUSE service from this doctor, Suphi lihan YILMAZ. If you see his name on your paperwork and you see that he’s going to be handling your case, it is very important that you request a different doctor immediately.

Im not sure if it had something to do with my skin color —I am a black woman, or if he was genuinely having a bad day and chose to take it out on a patient, regardless stay away from him. I have filed a formal complaint with two third parties, The Antalya Dental Chamber as well as The Turkish Dental Association. To purposely cause harm to my mouth as a patient— I do not take that lightly. I considered his behavior, unethical and abusive.

They’re rude and dismissive after you get your results. They asked me for more pictures but mainly a picture of the authentication sticker. My bag was pre loved and there wasn’t a sticker on my bag, so 5 min later they came back with counterfeit results. So it makes me believe they don’t have anyway of authenticating a bag without a sticker or card to rely on. If you’re experts shouldn’t you be able to authenticate a bag without any sticker or card? I would hope so. But nope since I couldn’t provide the sticker they said it was counterfeit and just listed a bunch of random reasons as to why and ignore my question when I asked why they needed the sticker to authenticate.


They also did not meet the 24 hour time frame. It took them 28 hours to give me my results.

TO ADD: I would disregard this companies response to my review considering the fact that they still miss their 24 hour deadline and they never responded to my final messages on their website. My experience overall was unsatisfactory.

TO DOUBLE ADD: where does it say you start the 24 hours once you have additional photos that you requested after I sent the initial photos? NO WHERE! And if that’s the case why you give me free credit when I called you out for missing the 24 hour deadline? Right! Hush up.

So embarrassing how this company can’t take feedback, they will literally argue back and forth with customers. It’s laughable.