Martin Cohen

United States

Reviews

Review of BYLT Basics


Rated 5 out of 5 stars

Just want to say, amazing customer service

Just want to say, BYLT not only makes amazing products but embodies the lost art of CUSTOMER SERVICE.

Denise online helped me with my order and in store locally amazing customer service.

Yes it’s shocking that now a days you get great service and are enthused over it, that’s how bad it is out there with other companies lol

July 19, 2026
Unprompted review

Review of Wool & Oak


Rated 5 out of 5 stars

A+ Experience for me!!! Amazing bag

Just want to preface this review with it being 1000% a real review, no bs games gimmicks what so ever… transparency is key

I was so hesitant on buying this bag due to reviews of people not getting their bags for months, I decided to email them since the chocolate large bag was in stock it said… I got a reply email back promptly and they said it was indeed ready to be shipped in early December !

I ordered and it was a 6 day ordeal which turned into 4 days, 2 days processing then I got my email that it shipped, 4 day window of shipping which wound up delivering early in just two days!

On to the bag… the zippers were a bit rough however did break in. I did have one little issue with zipper and the communication was unreal between Their customer service/April I believe her name was which led into Jonathan Weber CEO emailing me and making things right, expeditiously

I write all of this as a business owner to say, for me, the customer service was amazing and I’d really give them an opportunity! Not to mention, the bag has been amazing for me and the cubes

The Large Nova I was able to pack out with 3xxl hoodie/jackets in the garment section, pair of size 12 loafer, toiletry bag then a ton of clothes in the cubes… it’s unreal what you can fit in this bag, yes the zippers are a little rough but get better with time and use. Just as a tip if you have a 16” MacBook Pro put it in the front pocket prior to loading it up

I’ve retired my Gucci/LV duffles because of the utility of this bag (and it’s also beautiful in the leather)… now no more pinched nerves with 20-30-40 lb bags around my neck carrying it on trips, the wheeling aspect is a game changer for me
The packing cubes are amazing, first time ever using them and it’s unreal how much you can fit in them

Do yourself a favor and get the bag and put some trust in them. I really hope they can fulfill it as fast and flawless as I’ve had with them and all of you can get to enjoy such an amazing product

December 20, 2024
Unprompted review

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