Chargepoint have issued a memo to…
Chargepoint have issued a memo to customers that the they are changing their business model from B2C to B2B, with a link to request a refund. The link continually fails to work, the customer call centre doesn't respond, and an email that I sourced through the T&C's fails to acknowledge receipt of my email. I have screengrabs, desktop recordings and voice recordings to support my claim. It looks from my POV that Chargepoint are hoping to get away the remaining funds in my account.
Reply from ChargePoint
Hello Andrew,
Thank you for sharing these details with us. We sincerely regret the difficulties you’ve faced with the refund process and the communication channels. To ensure we can locate your case and assist you accurately, may I kindly request the registered email address associated with your ChargePoint account.