Karly

This company was fantastic to work with. They were careful to verify the design prior to printing, worked quickly and communicated through real people (no auto-drafted emails with poor English). Phenomenal service, the products were exactly what we were looking for, and the price was the best we found. Thanks!!

I booked a multi-leg international flight at a super reasonable price. As soon as you click purchase and think you have an itinerary, you get an email that says "Flights are now being confirmed" and you don't know you have those flights locked in for about 1/2 a day. Once they were purchased, I got a notice the following morning that "the airline" changed one of my flight legs to depart before my other leg arrived. Kiwi offered me a partial refund as "Kiwi Credit" so I could purchase a new leg (luckily it was the final leg in the journey and there was a flight to replace it that was basically the same as the refund. So I selected that, only to discover that the Kiwi Credit option wasn't available for the replacement flight I selected. At that point, I was informed that you couldn't use Kiwi Credit for ANY flight, only select ones (and those just happened to cost double the flight I wanted). I ended up purchasing the last leg of my flight on a completely different site and now have an inconvenient amount of Kiwi Credit sitting in a website that I will likely not ever use again.

In addition, there is no way to filter flight searches to ONLY include those flights that allow Kiwi Credit so you have to go through the entire booking process to the end before you know if you can use your money or not. A pretty easy fix it seems and I let the company know that this feature would be an addition that could boost trust with their company.

The trip that Brilliant Africa put together for us was EXACTLY what we were looking for. Every logistic was meticulously designed and the coordination on the ground in Africa worked seamlessly. The staff at Brilliant Africa at such complete knowledge of the countries and the experiences, and they also took time to listen to our unique desires and craft an individualized tour that was PERFECT! I highly recommend them to anyone with the dream of visiting this phenomenal continent.

I booked a three night stay for my daughter’s dance competition. Because we did not have the schedule at the time of booking the hotel, I made certain to select the refundable rate. When I found out the schedule I learned I didn’t need the final night of my booking. Despite it being six nights before check-in, Hotels.com was “unable” to cancel the single night without canceling the entire reservation and ‘re-booking’. Well, the hotel was fully booked and they were unable to resolve this for some reason despite multiple contacts. They told me to check out one day early and to tell the hotel they approved the cancellation. The hotel looked at me like I was nuts and never processed a refund even though I did checkout one day early. Terrible site/app and very disappointed that hotels.com wouldn’t just admit it was their error and refund me the one night stay anyway. Would have kept me as a customer if they had offered ANYTHING!

Ease of booking, the quality of the trip we took and the communication from Viator were all fantastic.

Book arrived quickly and was in great condition. Highly recommend!

I have to say, I was extremely skeptical about this entire notion that I could get my son’s
passport in less than two weeks, especially since I live in rural Wyoming and the concept of “overnight shipping” is rarely a possibility, nor is Saturday delivery. Because of all these constraints I chose a slightly quicker option than I probably neede to. That said, I processed my application at my local office on a Monday and had the passport at my door that same Friday. Amazing! Everyone I spoke to on the phone was helpful and re-assuring. This service was a life-saver (or trip-saver, more like). Highly recommend!!