Terrible customer service
Terrible customer service. Sent a wrong part twice and have been trying to get a refund on the part I sent back for 8 months.
Reply from Miele
Dear Cheryl S.,
We fully understand how frustrating this situation must be for you.
If the wrong parts are delivered repeatedly and the resolution of a refund request takes such a long time, this certainly does not meet our standards for customer service and support.
We would like to review your case in detail. Please send us your address, your phone number, the relevant documents, and any previous correspondence by email to social@miele.de, and kindly refer to your Trustpilot review.
As soon as we receive the information, our specialist team will review the matter internally and get in touch with you.
Best regards, Your Miele team