Melissa

I had an excellent experience with Elevated Faith.
I am very hesitant to purchase from online companies I'm unfamiliar with, due to past bad experiences. Because of that, I contacted customer service prior to ordering. I had various questions. Each rep that replied was very helpful - and a live person. Never AI. They answered every question in the email, which sped the process along. Responses were fast, usually within an hour or so. The customer service manager even followed up with me after I received my order.
I placed an order for a hoodie and sweats. The quality is great, color is as shown, and the art is not a cheap iron-on that will peel off. The messages are awesome. They offer a variety of colors, designs and many items that are embroidered.
I received my order in six days with standard shipping. Those six days included July 4th and a weekend. It arrived a day earlier than expected.
I like buying from companies that give back. It's nice to get updates that share who and how they've helped.
I have recommended them and will definitely buy again. Elevated Faith offers many items and messages as ways to give the world a little more Jesus.

I would give a negative rating if I could. I'm surprised there aren't more reviews on here for this company.
I researched the company prior to ordering. I read every policy on their website and even looked up their sister company. I also made sure I was dealing with God's Love Overcomes and not a fake company. I'm leary of companies that flood social media with ads. They seemed to check the boxes of a legit company.
My entire experience was awful, until they refunded me.
I saw bait and switch promos. At one point a promo stated two sweatshirts for $39. In reality, it was if you buy two sweatshirts you get them each for $39. After comments on FB about this they changed the language. They gave me promo codes that didn't work. Promo language was $20 off your order. This was on their link that directed me to their site that advertised the sale priced items, but the promo never worked. Why would it be linked to the sale priced items if it can't be used with sale prices? They have multiple links with the same items at different prices. Multiple ads for 50-70% off but they just changed prices and discounts around. I guess they are allowed to market that way, just beware.
I ordered a sweatshirt and matching joggers. It's an offer they have if buying both, each are discounted. I wanted to add another pair of joggers to the order but I couldn't because the first two were discounted. Which meant I'd need to place two orders and pay shipping for the second order because the free shipping special is for buying two or more items. What company doesn't allow items to be added on? After many emails to customer service they finally invoiced me via email for the second pair and added them to my order. Even with it being an odd way to purchase, I appreciated they found a work around, although it took days to accomplish. By that time, the size I wanted in the joggers were sold out.
I ordered on Friday April 11.
Sunday (not a business day) April 13 I received an update that the order shipped. In reality, it was only label created.
The next update wasn't until April 23.
There was never another update after that.
I contacted the carrier twice, both times they stated they never received the package.
The company's fulfillment is 7-10 days, not business days. I received the first update on a non business day. Every time I contacted customer service, I was told I had to wait 10 business days. I did and they still passed the buck by telling me the carrier probably didn't scan the package.
Although I told them what I could see with tracking, and to please look into it further, their continued response was to tell me what I could see for myself. They refused to contact ShipBob, who they use for processing. As the merchant, they could have gotten info I could not.
Since there was an update on April 23, I was told by GLO that I now had to wait another 10 business days before anything could be done.
Customer service was equivalent to dealing with poor AI 99% of the time. If they read my complete email it didn't seem like it. They only addressed whatever they read first. I asked the same question in four emails and it was never answered. There was only one person that gave detailed info, but that was after I asked for a supervisor and said I was going to do a charge-back with my credit card company.
Finally, nearly 30 days after I ordered I was refunded. That was only because I sent a detailed email laying out the transaction and reminding them of their refund policy. No one responded to that email. An obvious sign of not caring about the customer or their experience. I was happy to get my refund in full. I made sure they didn't deduct their $5.95 return label fee since nothing was being returned.
I fully understand that there are delays, fulfillment dates aren't guaranteed and packages go missing. I was patient. Early on it was obvious the package was lost. They could have canceled that order (they canceled it after they refunded me so it could have been done sooner), sent me a replacement and researched the lost package on their own. If they would have taken action or responsibility earlier the items I ordered were still available for replacement. I asked them to do something so I could still get the items before they sold out. They didn't and they did sell out. They let me know new designs were going to be released, but I absolutely would never deal with this company again. I was fortunate to get my money back, I'm not pushing my luck - even though I love the message and wanted to spread it. GLO is a very disappointing company, especially considering the message.
Again, this was God's Love Overcomes and not a fake company even though the transaction felt very much like a fake, China based operation.

I purchased two wireless bundles. I only opened one fountain and the filters for it. I didn't open the toys that came with the bundles. I wanted to try one fountain to see if my cats would use it before opening the second.
After weeks of trying, my cats showed no interest so I started the return process. I received the return shipping labels, packaged everything that came with the bundles, along with the packing slips (as instructed), I took a picture of the packages, kept my UPS shipping receipt and tracked the returns.
I returned both packages at the same time on August 4th. On August 6th they were received and on August 8th I was refunded for ONLY ONE.
I gave the second refund a few more days to process. As of today August 27th, I still haven't been refunded for the second wireless bundle. I have emailed customer support four times with no response. I have given them all the details, the order number as well as the UPS proof of delivery. It shows when it was delivered, the address it was delivered to, that it was received at 'the dock' and who signed for them. The same person signed for both packages.
Even with all of that and after, now 11 days, I'm still waiting to be refunded. They are not honoring their return guarantee. Many of their responses to reviews say to contact their customer service support email, that's where I started nearly two weeks ago. Customers shouldn't have to wait that long for a response. Especially, when the company boasts how quickly they respond and how important good customer service is to them.
I followed all of their instructions and there's proof they have the item back. They need to honor their return guarantee and refund me.

KittySpout's reply to another TrustPilot reviewer in regards to a return three days ago:
'refunds are processed in full once items are returned according to our policy.'

Certainly not true in my case.

I am so pleased with, not only the products, but the company. Thank you for having live, US based reps to speak with. When starting a new supplement line there's bound to be questions. Although your website does a great job explaining the products and how to use them, it's still nice to have a person to speak with if necessary. All reps have been friendly and very helpful.
I've been really happy with all the products I've purchased, especially the Perfect Aminos. I struggle to get enough protein because I'm a picky eater and vegetarian to boot. Since adding the PAs I can get the protein I need and I have definitely leaned out.
The Gut products are well thought out and so important.
The 30 day protocols are designed in a way that can be followed and get results.
I had to return one product and it went very smoothly - no hassles at all.
The subscription reminder emails actually arrive (can't say the same for other supplement companies) and with plenty of time to make changes, if necessary.
I love that they show appreciation to their customers by offering a rewards program. That's a nice bonus.
I have and will continue to recommend BodyHealth.

We did a complete remodel of our fitness facility, when we did we added Wexer. I liked it so much and it was so well received by members that, at my other facility, I removed another virtual class system and replaced it with Wexer. I am continually impressed with the content and customer service. They are quick to respond and are very helpful, even when out of warranty. Most recently Bill helped us when our projector died. With his guidance, purchasing a replacement and getting the system back up was seamless and quick. When touring prospects, the classes always provide the “wow factor”. Even to those that say they would not do classes. There is something for everyone.

I love the system. The few times we have needed tech support they have responded quickly. The classes and instructors are excellent. I actually took another system out and replaced it with Wexer after I had installed it during a remodel at my other club location. Our members at both locations are really happy with the content. It is a definite wow factor on a tour, even for prospects that say they don't do classes. Our systems are used a lot.