Useless company that has no control on…
Useless company that has no control on its processes or algorithms.
They never listen to constructive feedback and believe they are almighty while they can't affect any on-going process.
Reply from DHL
Hi Ed,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our service has left you feeling this way. We understand how frustrating it can be when processes do not work as expected or when it feels like your feedback is not being acted upon.
At DHL, we take all customer feedback seriously, including critical feedback, as it helps us identify areas where we need to improve. While some operational processes may have limitations that cannot be changed immediately, we recognize the importance of communicating clearly and providing support when issues arise.
We regret that we did not meet your expectations on this occasion and appreciate you bringing your concerns to our attention. Your comments will be shared with the relevant teams as part of our ongoing efforts to improve our services and customer experience.
Best regards
Sara, DHL Freight